Smith Thompson Home SecurityReviews of smiththompson.com

I have had the WORST experience with Smith Thompson. They have made me jump through so many hoops to get my existing alarm system monitored by them and after their 4th visit, they finally said they don't want to monitor my house b/c something could break in the future and they don't want to fix it if it does b/c I have 10' ceilings. So the system all works great, but after taking 4 days off work (and other day to get things moved), they decided that they dont want to set it up IN CASE something breaks in the future. I've gotten the run around from all the technicians and done everything they have asked me to do, even hired other companies to come out and move things for them. If they didn't want to service my house, they should have said that day 1. I recommend looking else ware for alarm monitoring.

We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times (on different trips) since no one was home to deactivate the alarm or available to speak with. When the repair service is called out, we are charged $79 to be told they can’t fix the problem unless we replace all their equipment at our own cost. They can’t even narrow down which sensor is the problem. We are now buying our own security cameras to monitor ourself and saving the cost and trouble of dealing with their faulty equipment and false alarms. I will say they are very fast to respond to alarms, just that our equipment has always been faulty and even after 2 repairs calls, it remains faulty.

our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. we said we need to shop around. a friend of ours suggested we call Smith Thompson so we did. we got our wireless connection and a new keypad for $90. Andrew our installer was on time, courteous, and knowledgeable. we like to pay by the year which yielded us a 1 month free discount. my wife and i were very impressed with Andrew and Brittany who we spoke with over the phone setting up the appointment.

Service was excellent. Noel was very knowledgeable and clearly explained his findings, the steps needed for repair, gave upfront pricing, and was thorough. He cleaned the work area, was polite, and got the job done in a very reasonable amount of time. I will be calling Smith Thompson for any future HVAC issues we have.

We are always pleased with the service we receive from Smith Thompson. All their employees are professional and courteous.

Although they were a little late, Emmanuel clearly communicated his revised arrival time. Emmanuel clearly explained the issue with our unit and gave me the options. He worked quickly and cleaned up when he was done.

My system needed to be re-charged and Noel was very professional and performed all work needed to get my system cooling properly. I highly recommend Noel and ST Heating and Cooling. And they have a great pricing on monitored security systems!

Juan was awesome and courteous