Bad
Based on 408 reviews
Just Energy Group, Inc.1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
408 approved reviews, newest moderated first
bish E.
Please someone save me from this company.My bills will make me go bankrupt soon.
Reply from Just Energy Group, Inc.Jun 6, 2022
Hi Bish Endow, thank you for bringing this to our attention. Please allow us the opportunity to resolve this for you. One of our agents is currently contacting you to assist. Thank You, Lilly , Social Media Advisor
Samantha M P.
I HAVE JUST RECEIVED A BILL WITH A CHARGE FROM JUST ENERGY FOR OVER 1100.00 DOLLARS ! IVE TRIED CALL THE 833 NUMBER GIVEN TO ME BY DELMARVA POWER AND IVE BEEN HUNG UP ON 3 TIMES. HOW DO I HAVE A ALMOST 1300 DOLLAR POWER BILL FOR A 2 BEDROOM MOBILE HOME WHICH IS HEATED BY A PELLET STOVE AND COOLED WITH 1 750 WATT AC ? I HAVE A CREDIT SHOWING ON MY BILL FROM DELMARVA IN JANUARY FOR 495 62 CENTS THEN FOR FEBRUARY MY BILL IS 611 AND SOME CHANGE WHY BECAUSE THERE IS AN 1100 DOLLAR CHAGE FROM JUST ENERGY. THEIR CLAMIN TO SAVE YOU MONEY SIGN UP AS WE WERE IN SAMS CLUB THE GUY TOOK MY PHONE AND SCROLLED THROUGH THE TEXT HE HAD SENT ME AND SAID CLICK HERE TO GET 45 DOLLAR SAMS CLUB GIFT CARD. I GOT 25 UP FRONT THEN THE REST WAS SUPPOSED TO COME IN THE MAIL VUT I HAVE YET TO RECEIVE THAT. THIS IS A SCAM DO NOT SIGN UP FOR IT. HOW CAN THEY GET AWAY WITH LIEING AND BAIT AND HOOK COMPANY ALL FULL OF LIES. PLEASE IF ANYONE KNOWS HOW I CAN GET HELP LET ME KNOW IM ABOUT TO GET MY POWER SHUT OFF.
Reply from Just Energy Group, Inc.Apr 27, 2022
Hi Samantha, thank you for bringing this to our attention. Our apologies for any inconvenience caused. Please allow us the opportunity to resolve this for you. We sent you a direct message. Many Thanks, Yahaira, Social Media Advisor
Diego C.
I can't understand why does this company have so many negative reviews... My experience with this company was cool, because I required a good energy supplie and finally I got it due to this company, its managers and the technologies they daily implement into he development of their company. Of course, some people always wait for something exclusive and beneficial, but there is nothing beneficial in our world. Everything you face you have to pay, you pay for quality, you pay for good technologies and so on. I personally had no issues with this company and I am glad that once I have applied to it.
Reply from Just Energy Group, Inc.Apr 19, 2022
Hi Diego. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer. Many Thanks, Lily, Social Media Advisor
selam E.
Very bad service ever i never recommended anyone i have getting bill every time even through i quited since January.I always call to customer service to solve this problem never get helped.
Reply from Just Energy Group, Inc.Apr 14, 2022
Hi Selam, thank you for bringing this to our attention. Our apologies for any inconvenience caused. Please allow us the opportunity to resolve this for you. We sent you a direct message. Many Thanks, Yahaira, Social Media Advisor
Dirk W.
Constantly spam calling my office. These guys will not quit. Anyone else having this problem? EDIT: They said they sent me a DM, but they didn't. This site doesn't even have DMs. Anyways, just had another call this morning from them. UNREAL
Reply from Just Energy Group, Inc.Mar 31, 2022
Hi Dirk, thank you for bringing this to our attention. Our apologies for any inconvenience caused. Please allow us the opportunity to resolve this for you. We sent you a direct message. Many Thanks, Lily, Social Media Advisor
Matthew T.
They post sales Reps at Sam's clubs and other venues and market (at least for Sams) getting a free gift card if you take back your right to choose energy services from your provider . Then ask for your number to send you a DocuSign, at which when you load it up you get told 'just click through that it's just confirming you are 18 to receive the gift card'. Luckily, I know to pause and read and if you read you will see the very high potential cost your bill will be and that it is a 3 year contract. Their Reps 100% lie to you about what they want you to sign . This company needs a class action brought against it in my opinion.
Reply from Just Energy Group, Inc.Mar 31, 2022
Hi Matthew, thank you for bringing this to our attention. Our apologies for this experience. An agent will contact you to take care of your request and start an investigation please check your direct messages. Many Thanks, Lily, Social Media Advisor
Dj J.
Do not use this company. I signed up with a capped rate of $7.90 and the first month I used their service I was charged $8.52 per MCF. At that time Consumers Energy's rate was $3.69 per MCF. I was told by JE that their rates were comparable to Consumers Energy. JE tells a good story but isn't honest about what you're actually getting.
Reply from Just Energy Group, Inc.Mar 24, 2022
Hi Dj Jurvelin, thank you for bringing this to our attention. Our apologies for any inconvenience caused. Please allow us the opportunity to resolve this for you. We sent you a direct message. Best Regards, Yahaira, Social Media Advisor
Brandy
This company is a joke DO NOT OPEN AN ACCOUNT WITH THEM for 15 days they are charging 196.08 I don’t even pay that for an entire month with my previous one I changed back because the door to door representative lied to me to begin with about switching my company I clearly asked him and he said no smh learned from my mistake never again run from this company it’s honestly the worst
Reply from Just Energy Group, Inc.Mar 16, 2022
Hi Brandy, we thank you for your feedback. Our apologies for any inconvenience caused. Please allow us the opportunity to resolve this for you. We sent you a direct message. Best Regards, Yahaira, Social Media Advisor
