Bad
Based on 408 reviews
Just Energy Group, Inc.1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
408 approved reviews, newest moderated first
barry S.
The worst company ever being with them my bill was way higher than ever ... This place is a scam!
Reply from Just Energy Group, Inc.Oct 28, 2019
Hello Barry, we've sent you a private message to help resolve your issue and would appreciate the opportunity to change your mind. Kindly, respond so we can help. Thank you, Gabriella, Social Media Advisor
Dissatisfied C.
Do NOT get persuaded to sign a service agreement with them! My bills were easily double what I currently pay now that my FIVE YEAR CONTRACT has ended. If there were a class action suit, I would readily partake to recoup funds and have retained all my previous bills as proof. As a single parent, I had a limited budget and the over payment spent could have better been spent on my children had I known - essentially, they are taking advantage of consumers to pad their pockets - NOT COOL. Additionally, there is a cancellation fee for closing your contract with them and the price makes it difficult to escape. Be wary of any "confirmed" online reports of excellent service and monetary savings - they are likely faux email accounts from the company...not difficult to do in this day and age. I question why this company exists or is even legal! ZERO stars. In fact, the business is so poor that they couldn't offer me money to remove this post. BUYER BEWARE!!!!! 21 October: Received a response from Just Energy to above post: "Hi there, thanks for your feedback. We hate to hear that you have not been satisfied with your latest bills and we would appreciate the opportunity to review your invoices to verify charges and see if there is a better fitting plan. Please reply with your account information, the best number and time to contact you so we can see what possible solutions we have for lowering your bill. Thank you, Gabriella, Social Media Advisor" So essentially JE didn't read that I am no longer with them (5 year contract expired and now paying less than half the cost elsewhere), they also couldn't provide the courtesy of examining my service while I was a customer. Within one week from this update, I will calculate and post the total amount charged by JE during my 5 year contract, as well as the cost of what would have otherwise been my service provider at the time and outline the difference. I cringe to think of what this total is, but if that doesn't discourage people from signing up with them, nothing will. Oh and JE: I plan to also write my Minister and MP.
Reply from Just Energy Group, Inc.Oct 21, 2019
Hi there, we've sent you a private message and would love an opportunity to speak with you. Kindly, respond at your earliest convenience so we can help. Thank you, Gabriella, Social Media Advisor
Stephanie
Scam after 2 months you'll get a random added charge. I was out of town and used waaaaay less and my bill was twice as high thanks to them. Do not get talked into this.
Reply from Just Energy Group, Inc.Oct 15, 2019
Hi Stephanie, we've sent you a private message and would greatly appreciate the opportunity to speak with you, Kindly, provide us a response at your earliest convenience. Thank you, Gabriella, Social Media Advisor
Tiaqua B.
My first contract was wonderful. During this contract, the bills were a little more expensive. I'm on disability and couldn't afford to pay my current bill in whole, so tried to make a payment arrangement for the other $100. I only needed a 2 day extension. They approved it, but only if I could pay half (which I currently don't have). Then the agent brought up me renewing my contract. She offered me a three year contract paying more than I'm paying now. Currently looking for another company because I'm not happy!
Reply from Just Energy Group, Inc.Oct 16, 2019
Hi Tiaqua, thank you for providing your feedback. We've sent you a private message and would love the opportunity to speak with you. Kindly respond when you can so we can assist you. Thank you, Gabriella, Social Media Advisor
Kevin B.
Had this company for 2 months now. My bill has continued to increase rather then decrease like they said. I compared my electric use from Ambit to when I switched over to just energy and the usage is the same but my bill has almost doubled. Not sure how this is even possible if my nights are supposed to be free??? Worst decision I made by switching.
Reply from Just Energy Group, Inc.Oct 10, 2019
Hi Kevin, we've sent you a direct message and would love an opportunity to speak with you. We hope to hear from you soon to resolve your concern. Thank you, Gabriella, Social Media Advisor
Danny B.
I disconnected their service, they never sent me a bill and just sent me to collection. I never refused nor declined to pay. THEY SUCK, STAY AWAY!
Reply from Just Energy Group, Inc.Oct 8, 2019
Hi Danny, we've sent you a direct message to would appreciate the opportunity to change your mind. Please reach out to us at your earliest convenience so we can help. Thank you, Gabriella, Social Media Advisor
royale G.
I paid my bill and cancelled services and recieved a $100 check in the mail months later and now just energy collection is saying i owe $143.57 and its going to my credit this is the 2nd email i called just energy and they said i dont owe anything and sent a message for someone to contact me no one did the phone didnt go thru when i called just energy collection the first time the second time they hung up when i told them i paid and cancelled i was on hold for 45 min before i hung up waiting to speak to a manager the 3rd time
Reply from Just Energy Group, Inc.Oct 7, 2019
Hi Royale, we've sent you a direct message and would appreciate the opportunity to change your mind. Please reply at your earliest convenience. Thank you, Gabriella, Social Media Advisor
Christopher H.
I signed up with a representative I met while walking in Sam’s Club. It was an impulsive decision. I found out that I would get free nights and then pay 18.5-24 cents per kilowatt the rest of the time for the 100% renewable energy when I received the contract via email. I knew right away I could not afford those rates. I contacted them to request cancellation. If I have to pay termination fees for service that has not even started, I’ll pay that. A single electric bill outside my budget would be worse than paying the one-time $175 early termination fee before the service has even started. I usually do my homework. I was having a bad day.
Reply from Just Energy Group, Inc.Oct 4, 2019
Hi Christopher, we've sent you a private message to help resolve your issue and we hope to hear from you soon. Thank you, Gabriella, Social Media Advisor
