Excellent
Based on 161 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
John Walker started Johnnie Walker RVs in Las Vegas with the help of his father in 1963. In business, he focused on one key philosophy: outstanding customer service. He firmly believed that a customer raving about an excellent RV Sales experience or RV Service experience to his or her family and friends, was better than any marketing dollar one could ever spend.The wheels began to turn, fifty years passed, two more generations sprouted out of the Walker family (soon to be three!), and today Johnnie Walker RVs stands as Nevada’s biggest and oldest RV Dealer. Currently, Johnnie Walker RV offers three locations in Las Vegas, with a huge selection of name brand inventory from travel trailers, fifth wheels, motorhomes, to toy haulers. Like that of our founder, our mission here at Johnnie Walker RV is to provide the absolute best RV Sales and RV Service experience possible to our customers.
Johnnie Walker RV (jwrv.com) has 161 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
161 approved reviews, newest moderated first
Bruce
This is the second trailer we bought from jwrv. Customer service is fantastic. Whether it be by phone or in person they get you to the person that can help you. I once called them from Lake Havasu with a trailer brake problem. They talked me through what had to be done (a brake controller adjustment).
Victoria
Knowledgeable and friendly. Parts guys know what they are talking about. No overbearing salesmen--there to anwer any questions that do come across though. Enjoyable experience every day I come in!
Steve A.
My experience with Johnnie Walker is 5 star, because there is no 6 star. The purchase (new unit) was easy and fair with no pressure or promises that they didn't keep. After the first run, some minor problems, and a couple not so minor problems, came to light. The service manager, Danny, was ready at the appointed time, and had the unit until the parts could come in. The work they did on some minor cosmetic problems was outstanding. The other problems were solved and I could not be happier with their sales, and service departments. No reservations to recommend.
Joe R.
Christine was super, very informative, polite, knowledgeable regarding the various RV's we were asking about. The thing I liked most, no pressure.
gina D.
Had some of the best customer service ever Christine walked us through the entire process. She let us know everything that was needed and always with a smile. The entire Johnnie Walker Team was also amazing up to signing the paper work and spending the night at the RV site to make sure we knew how our trailer worked. I have told many people when they are ready to purchase any kind of RV to go to Johnnie Walker and See Christine.
Harold
Bad bad experience do not go to this place and don't see Troy they tried to sell me an RV that was too heavy for my Chevy Avalanche I have a 05 Chevy Avalanche that is rated 5500 and they tried to sell me a coach that weighed 6 thousand 500 lb which was too heavy for my vehicle and I sent him a copy by text on my phone on the weight rating and he disregarded it and set the coach up anyways to be delivered and I was advised by my mechanic that that coach was way too heavy for my vehicle and would cause me serious problems so I told Troy this but he still planned on the delivery I would not never ever go there again and I don't advise anybody else they're just trying to make a sale disregarding what the customer wants so they kept part of my money I put down which I felt was wrong especially when I have all the information on text from him so seniors beware if you're reading this thank you for reading this Harold
Reply from Johnnie Walker RVNov 13, 2017
Hi Harold, thank you for the message. Customer service and customer safety is our dealership's top concern, and we would never try to set anyone up with a product that their vehicle is not rated to tow. We would be happy to hop on a call with you to try and find a product that would better suit your needs. Feel free to reach out to me directly. Thank you, Darcy and the Johnnie Walker Team
Audrey F.
We bought a used toy hauler for our wedding day and was told by the salesperson that they do a complete inspection from front to end. We found a leaking shower and a broken lounge chair that leans against the wall in the livingroom. We trully thought Jihnny Walker would fix our RV issues. But obviously here I am. And no care or help has even a thought. What a shame. We couldnt have picked a worse place to buy. And now we are STUCK with this. The service man informed us to contact the makers of the components. Wow! How are these people in business? ALERT! NO SERVICE AFTER THE SALE. Buyer beware.
Reply from Johnnie Walker RVNov 13, 2017
Hi Audrey, thank you for the message. Sorry to hear that you experienced this with your toy hauler. All of our new and used products, with the exception of as-is units, go through a thorough inspection before being handed off to our customers. I am sorry to hear you had an issue with a couple components -- I would be happy to hop on a call with you to talk through this. Customer service is our #1 priority! -Darcy and the Johnnie Walker Team
Ralph C.
What a great experience! From the moment we walked in the door to the morning after, pulling out of the yard with our new baby, was amazing! Every single employee was top notch! Respectful, charming, knowledgeable, witty and welcoming. This was our first RV purchase and the staff at JWRV made it as painless as possible and when it's time to "upgrade", Johnnie Walker will be our only choice! Thanks again Lil Walker, Darcie, Danny, Jose, Tom and Boozer for all the attention to detail and outstanding customer service! See you soon with the 69 Lincoln, The Currys
