Average
Based on 165 reviews
Kaiber Superstudio3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superstudio by Kaiber – A Playground for Accelerating ImaginationSuperstudio is your all-in-one creative canvas, built to bring your ideas to life with the power of AI. Whether you're crafting cinematic videos, generating stunning images, or composing original audio, Superstudio gives you the tools to explore, experiment, and express—faster than ever.From concept to creation, everything happens in one fluid space designed for speed, simplicity, and creative freedom.
Kaiber Superstudio (kaiber.ai) has 165 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
165 approved reviews, newest moderated first
Peter M.
Fantastic customer support... Made a mistake and used up almos1 half my credits in just one video. The team kindly refunded my the credits I used up accidentally. That I call customer support from the finest. Highly recommend KAIBER to anybody who is into AI video creation ;-)
Fiona K.
Kaiber gave me an amazing experience by painting a picture I always dreamed of but couldn't see. I truly love this company and plan to continue using it. It's quick and produces great art :]
Rhyan C.
Great software and inspiring, and easy to use!
MK
I found most videos not to be so great and credits get used up really quickly, although things might have improved since. I had a subscription with them for months and had a sudden bereavement, causing me to keep my subscription but not being able to use it for months, so I had lots of credits raked up and decided to cancel my subscription, thinking I could use those later. After a long period of intense grief and trauma, I felt ready to get back to it. But I wasn't allowed to use up my credits. Even though I paid for them! Kaiber were very unhelpful and not able to help me. I call them thieves. Taking my money but not allowing me to use the credits I paid for, nor were they willing to refund them.
Reply from Kaiber SuperstudioSep 29, 2024
Credits are allocated with your subscription and are used specifically to cover the cost of compute power (GPU costs) during generation. if you create 10 videos and I create 50, we each pay according to the resources we consume. The subscription itself grants access to the platform's features, for which Kaiber incurs ongoing monthly charges. The subscription covers theses charges as well. To use credits outside of a plan with full features, there would be additional charges since credits only cover the compute cost. For example, Credits can roll over into free plans or be saved for future plans, which is a standard practice across most AI platforms that use credits. Typically, when you unsubscribe from other AI services, you lose any remaining credits. Additionally, I've been actively monitoring support communications throughout the week, and I haven’t seen any messages from you regarding this particular request. You can contact myself ay [email protected]
Human H.
after subscription i have credit yet, but videos that i transform will have a big watermark and i have to pay a new subscription. absolutely scam.
Reply from Kaiber SuperstudioSep 27, 2024
When you subscribe to a plan, it covers a specific period, whether monthly or yearly, based on your choice. The subscription pays for your access to the platform, and along with it, credits are allocated to allow you to generate videos, with the costs measured based on usage. If you're unable to use all your credits within the plan period, we allow them to roll over. These rolled-over credits can be used in a subsequent subscription, saved for a future plan, or even applied to a free plan. However, they don’t grant access to premium features, as they are strictly used to cover the compute costs incurred when generating content. GPU providers charge us for this compute when videos are generated, meaning if I create 10 videos and you create 50, we both use credits according to our respective usage. A subscription covers the overall costs of the software, including any third-party services, whereas credits are purely for the compute costs—this is standard across all AI platforms, not just Kaiber. Credits exist to account for the cost of generating content. I'm disappointed in your rating, as I believe this was clearly explained in the service chat.
John
Kaiber has very responsive and friendly customer support. This is rare these days with online services, so bravo!!!
Reply from Kaiber SuperstudioSep 27, 2024
Hey John. was a pleasure to connect. hope everything was sorted and if you need anything feel free to reach out
Ryan D.
Love this platform. Love the animations I can make. The staff is super helpful and the quality is great. Can't say enough about how much of a help it's been to our content creation workflow. Mad props to the team for making such a great platform. And shout out to Phil for being super helpful!
Reply from Kaiber SuperstudioSep 23, 2024
Thank you for the kind words ill let phil know. appreciate the love.
coque
Title: Ongoing Subscription Issues and Unauthorized Billing Attempts I have had a very frustrating experience with Kaiber AI. Despite canceling my subscription multiple times and informing their support team, they continue to attempt to charge my account and send me emails requesting updated billing information. I no longer use their service and have made it clear that I do not authorize any further charges. What is even more concerning is that they seem to ignore my requests for cancellation and continue to treat my subscription as active. This is unacceptable and feels like a violation of consumer rights. I have contacted them repeatedly and even mentioned applicable consumer protection laws, yet they persist in trying to bill me. If this issue is not resolved immediately, I will have no choice but to escalate the matter to consumer protection authorities and my bank to block further charges. I would advise potential customers to be cautious before signing up, as canceling the subscription has proven to be incredibly difficult and frustrating.
Reply from Kaiber SuperstudioSep 27, 2024
We received your email on a Sunday, and as the system notifies, we're back on Monday. However, your review was also placed on Sunday. We’re a small start-up, but we respond to all customer inquiries without fail. I believe your review doesn’t fairly reflect our commitment to users. Regarding the attempted charges, our records show no cancellation request was made. The system tried to renew, but since the card on file was removed, it failed. Removing the card doesn't cancel the account, which is why the system attempted to renew multiple times as part of standard procedure. No charges were made because of the removed card, and it's normal for the system to retry a few times before cancelling to account for potential payment issues. It’s important to note that we don’t operate on Sundays, and the system does inform users of that. For the record, this issue has already been resolved by cancelling the account for the user which occurred on the Monday morning.
