Kanguro InsuranceReviews of kanguroseguro.com

Insurance
4400 Biscayne Blvd, Suite 818, Miami, Florida, Miami, Florida

Write a review Call Directions Website

4.5

Excellent

Based on 465 reviews

Kanguro Insurance4.5

Write a reviewReview

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Kanguro Insurance

Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.

Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: kanguroseguro.com
Website: kanguroseguro.com
Category: Insurance
Location: Miami, Florida
Listed on Folks Told: 2026

More in Insurance, Florida

Write a review

Ben C.

Dec 15, 2025

SCAM

SCAM! SCAM! SCAM! BUYER BEWARE!!! The place we bought our puppy from required we sign up a '14 day trial' with Kanguro, but assured us that we could cancel within that time and not be charged anything. Well, I did just that. I texted and emailed Kanguro that I wanted my policy cancelled immediately, and did so before the trial ended. FYI, you cannot speak to a live agent at Kanguro; they require you to email them or chat with them through text. Even though their website says, "Want to talk to a human? Our customer service team is here to help - contact us now! 888 546 5264", it is a lie... the number takes you to an AI operator that tells you there is no live agent available. I emailed them twice after texting them, before the trial ended, stating, "I am writing to cancel my policy and close my account immediately. I have texted as well. My policy document is attached." 6 days passed, and I received a response to only one of my emails from a 'customer support agent' wanting to 'understand the reasons' that I am 'thinking about canceling' my policy. I was not 'thinking about' canceling; my correspondence made it clear I WAS in fact canceling. Well, they charged my card anyway, and now I am having to challenge the charge through my credit card company and go through that whole process so that they won't continue charging my card. BUYER BEWARE!!!!!

Reply from Kanguro InsuranceDec 30, 2025

We sincerely apologize for the experience you described and understand your frustration. We want to confirm that your policy has already been canceled, and we truly regret the inconvenience this situation caused. Our Freelook Period allows customers to cancel their policy without charges when the request is made within the established timeframe. We’re sorry that the cancellation process and response times did not meet expectations in this case. We take feedback like this very seriously, as it helps us improve our communication and overall customer experience. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

About Kanguro Insurance

Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: kanguroseguro.com
Website: kanguroseguro.com
Category: Insurance
Location: Miami, Florida
Listed on Folks Told: 2026