KAT VRReviews of katvr.com

I purchased the C2+ during a promotion. I was supposed to receive a $300 steam gift card which never came. After months of back and forth with customer service they eventually told me they didnt have to honor their promotions and by then it was too late to return it. Dont trust this company.

A pretty sketchy company. They are very "tactical" when it comes to the information they display about their products and purchases. Some Infos are pretty hidden. Other important things are outright not mentioned. (Online restrictions for meta games, constant drifting of walking direction, unable to crouch completely when the seat module is installed, sprinting barely working in any game, etc...) They have been at it over 10 years now and had several generations/versions of the kat walk released, yet it still feels like a beta test. It's being sold as a finished product but is rather a work in progress that still has many flaws. They have been "working on" some of the issues but I've been with this thing (their newest one, C2 plus enhanced) over a year now and nothing has changed. As many others have already mentioned, you have to chase them for your extras too. All in all the Kat walk is an unfinished product that is not nearly worth the price tag. (Buliding quality is also way worse than I would've expected.) If it would be at least working flawlessly I could maybe accept the price but not in its current "beta" state. I appreciate the idea of the kat walk and that the company keeps on trying to make better versions to realize the dream of walking in VR, but there is still a long way ahead and the company should be more transparent and honest about their product.

Be aware of ordering from this merchant. Worse quality of the fabric and design, contrary to their online advertising. I have had so many issues with my return. Unlike their current policy, they do not refund the full price and shipping. They offer 50% of the price if you keep the item.

Extremely bad service . Its been 11 days there is no update my my order. And they keep said wait. They wont cancel my order either.

First - this company is based in China, not Washington state. I purchased the "Kat Walk C2 Plus Enhanced" on 12/31/2025 for over $1200; did not receive all parts until 01/16/2025. Everything ultimately ships from China. Their support is only available in China hours. They claim to have Whatsapp- but I do not wish to give my number to some foreign, overseas company. I did that once with another company in China and suddenly started being added to"Bitcoin investment" groups without my permission. They will sell your contact information. Second - after completing the laborious and sometimes confusing steps to assemble the item, then install and get working their software, the shoe sensors were faulty. My on-screen character would move very awkwardly. I spent a week back and forth with their "tech support" who demanded that I prove that my product was faulty by recording videos of the faults. Stupidly suspecting that, after having spent over $1200, I had a secret scheme to defraud them by taking their cheap, stupid, worthless equipment. On the 7th day, I got so disgusted with the process, I told them I wanted out **THANK GOD I PURCHASED THIS THING ON AMAZON!! MY INTUITION TOLD ME TO DO SO AND JOHNNY ON THE SPOT, I WAS RIGHT!!!** I told Amazon that about the experience, the lack of local support, the China support hours, and faulty hardware from the jump on an item costing over $1200- Amazon SWIFTLY began processing the refund. **DO NOT BUY FROM KATVR DIRECTLY. YOU MUST HEED THIS.** In conclusion, I've never had such a wretched, miserable experience having spent such an exorbitant amount of money. What happens in the U.S. with our great consumer protection laws, companies will have local service techs come to your home and service your item(s) when spending such an amount for their products. It's called customer service. DO NOT BUY ANYTHING FROM KATVR. THE REVIEWS (BOTH WRITTEN AND VIDEO) ARE PAID FOR- THE SOCIAL MEDIA "INFLUENCERS" WERE COMPENSATED AS ADVERTISERS, NOT REAL USERS. I AM ABSOLUTELY SHOCKED THIS COMPANY HAS REMAINED IN BUSINESS.

Regarding the treadmill itself, it seems to be OK other than one sensor not connecting. The workaround is to use the controller to move as it is the main sensor that seemingly reads what my legs are doing. Also, this treadmill does not work with many or even most Meta games (at least the 25 or so games I've purchased), so it is not as compatible as they make it out to be. Usually I would contact support for help, but as you'll read, I don't believe that would be a fruitful endeavor. Overall, this company has been a complete nightmare to deal with. I placed my order mid-November of 2025 and was dazzled by promises of free items with purchase. I was promised a one-year Meta Horizon subscription, shoes, Meta 3s headset and a Loco S. While I received the treadmill somewhat quickly, over a month passed and there was no sign of anything else being shipped. First time I contacted support, I was told they were not going to ship the items at all. Then, the second time I contacted, they said they would, but not until after the 30 day return window closed, which is somewhat understandable. Once that closed, I contacted again and they said everything would ship. However, today (around December 20, 2025) I received the shoes and a Loco S with, of course, no sign or tracking information for anything else. Customer service was somewhat rude too when I contacted inquiring about the free things. As if somehow I am not owed them. I would not recommend ordering from them at all. 1/28/26 update I still have not received the Meta 3S they promised. Today when I contacted customer support I was told that I will not receive it and that my order does not qualify. It is on the order confirmation, receipt, and tracking. This is the pure definition of bait and switch. Regarding the promised Meta Horizon gift card too, I was told today that their intention was always to send an Amazon gift card (completely different company) but they didn't have any in stock, so they instead offered and sent $60 in Steam cards. I would also suggest you take note too of the extremely unhelpful response from them below this review too. I would further note their method of correcting the issue is to suddenly decide my order doesn't qualify for what was promised. Seems they do not care to have repeat customers.

REFUSED to send me shoes until they had it on record I wouldn't return or attempt refund of the item. Stated it was on the website then proceeded to give me a link to an unrelated promotion. I have my doubts I will ever use this thing as it is completely useless without the shoes. Extremely disappointed and feel used. DO NOT BUY.

I purchased from Kat VR on Black Friday, only to request a cancellation of my order the same day after acquiring information about their scams, which I wish I had known sooner. They quickly responded by telling me they're going to hold my order in case I change my mind and they proceeded to make multiple attempts to bribe me. I politely refused the bribes and requested a simple cancellation. They instead kept pushing their bribes as the best deal ever and proceeded to process my payment. Also, one of the bribes is their Loco S device, which according to some reviewers, doesn't even work at all. A little over a week passed and still no refund so I contacted PayPal with a copy of the e-mails in order to dispute the processed payment. PayPal informed me that they contacted Kat VR but there was no response and PayPal gave me a full refund. Don't trust shills on YouTube who get paid to give tech devices glowing reviews or possible future freebies for being overly positive. Also, keep in mind company employees will sometimes make a channel claiming they bought the device and love using it regularly. Check reviews from people who had to pay out of pocket and tested the device for at least a month while being critical of their purchase.