Poor
Based on 29 reviews
Kean Health2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer a no band-aid approach to personalized wellness management.Backed by science and trusted by experts, we like to think of ourselves as the G.O.A.T. for at-home testing. For the past 17 years we have worked with the biggest and most trusted brands in healthcare. Now we are bringing our expertise straight to you, in the comfort of your own home.We are bold, highly specialized, and passionate about giving you control and clarity for your lifetime journey of continued wellness.With our clever genetic analysis technology, you can discover what makes you unique. Our in-depth microbiome tests give one of a kind results with actionable takeaways that can bring about measurable change to your health.We love to geek out about science, but what we love even more is bringing all the science together and simplifying the results into clear, actionable takeaways for all.#ThereIsOnlyOneYou
Kean Health (keanhealth.com) has 29 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
29 approved reviews, newest moderated first
Victor B.
I never received the package. FedEx tracking shows it as being shipped but it never arrived. Please resend.
Reply from Kean HealthMay 18, 2023
Hi Victor, thank you for your feedback. I would apologize for the previous order. There was some error in the system with the promo code at the time. If you could send one more order, we will make sure to proceed with it. I sent emails to you. Please contact us via email for further processing.
Theresa
Interesting information, but really not worth the money.
Tasima
It was good way to learn about me.
Lynde G.
I have requested 3 times via your chat for My gut results data to be emailed to me and I have received no responses. My original testing was completed in July and it has taken this long so unfortunately I don’t have the best review for your services.
Reply from Kean HealthAug 26, 2022
Hello Lynde, We do really appreciate your patience and thank you for being our valuable customer. Our usual turnaround time is about a month. Upon checking, email was responded on July 27th and your result was sent out August 2nd. If you have not received your result or our email, please check your spam folder just in case. If you need further assistance feel free to reach us at [email protected]
Cameron J.
Shady company
Reply from Kean HealthAug 23, 2022
Hello Cameron. Thank you for your feedback. Can you please share your experience with us? Feel free to share [email protected]
Charles W.
Pros: - Low Cost. - Mostly acceptable classification results (as far as I can tell). Cons: - I think there is some room for improvement in the user interface. - After changing from Psomagen to Kean, stool collectors were no longer provided with the kits. - I am not sure how much it would help, but there have been studies to show post-collection growth can occur and there is no liquid to prevent it. The classifications were *not* extremely bad for my samples, but I would say there is room for improvement because there is no such liquid with sample collection. Mixed: - If I asked for raw FASTQ data, then it was always provided. However, it is not automatically provided for all customers. - If you only purchase the Gut kit, then you don’t receive a table of classifications. Species classifications are only available with the Gut+ kit. - It might improve over time, but I think there is some room for improvement in the web design for the return of results. Unfortunately, I don’t believe that I can provide links or provide my name (making it difficult to a suggestion of a Google search to find the specific details). However, I would certainly be happy to provide the public links to Trustpilot, if asked to verify my experiences.
Reply from Kean HealthJul 15, 2022
Hello Charles, thank you so much for being willing to share feedback. We want to assure you that your constructive message does not go unnoticed. It is very valuable information so it will be passed on to the rest of the team and we'll be sure to keep it in mind for the future. Thank you again for making an effort to share your detailed thoughts with us. If there is anything else you think we could do to improve our products and service, please don't hesitate to reach out to us at [email protected].
N. B.
I think these products are great and instructions are easy to follow
Reply from Kean HealthJun 27, 2022
Thank you for your valuable feedback. We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime at [email protected]. Thank you!
Barbara G.
The outcome of each analysis leads to recommendations to consume certain foods, prebiotics, and probiotics that I am already consuming and have been consuming for years therefore any deficiencies I have are due to reasons other than diet and lack of supplementation. What those reasons are or might be is never explained or even alluded to.
Reply from Kean HealthMay 26, 2022
Hi Barbara, thank you for taking the time to share such a detailed review of your recent experience at Kean Health. We would be more than happy to discuss your questions and experience in-depth. One of our customer service team members will contact you shortly. Thank you again for your feedback.
