Poor
Based on 29 reviews
Kean Health2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer a no band-aid approach to personalized wellness management.Backed by science and trusted by experts, we like to think of ourselves as the G.O.A.T. for at-home testing. For the past 17 years we have worked with the biggest and most trusted brands in healthcare. Now we are bringing our expertise straight to you, in the comfort of your own home.We are bold, highly specialized, and passionate about giving you control and clarity for your lifetime journey of continued wellness.With our clever genetic analysis technology, you can discover what makes you unique. Our in-depth microbiome tests give one of a kind results with actionable takeaways that can bring about measurable change to your health.We love to geek out about science, but what we love even more is bringing all the science together and simplifying the results into clear, actionable takeaways for all.#ThereIsOnlyOneYou
Kean Health (keanhealth.com) has 29 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
29 approved reviews, newest moderated first
Rosie C.
Very good to know about yourselve
Reply from Kean HealthMay 26, 2022
Hi Rosie, thank you so much for your feedback. If you have any questions regarding your results, please contact us at [email protected]. We are looking forward to serving you again soon!
Name
My order was canceled for being a PO Box. They reached out asking for a street address, which I provided, then the order was canceled again because the street address was the post office, where I SAFELY receive all my packages. I wrote back with an explanation (this is a legitimate address provided by the postmaster and FedEx delivers to it ALL THE TIME), and….crickets. They have not reinstated my order, or even REPLIED. But they’d like a review. 🤷♀️
Reply from Kean HealthMay 16, 2022
Hello, we understand your frustration regarding your shipment to your PO Box. We have responded to your inquiry promptly via email and informed you that we are in the process of delivering your kit to your requested address. The related tracking information will be sent to you via email. Please contact us at [email protected] if you have any additional questions, concerns, or comments. Once again, we sincerely apologize for the inconvenience.
Ben L.
Great experience, this company is great! Customer service responded quickly
Reply from Kean HealthMay 9, 2022
Hi Ben, We're so happy that you are pleased with our service! Kean Health strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Thank you so much for sharing your feedback.
Joellyn M.
Scam. I registered for the VProject which states when you enroll you will receive a free gut biome study kit. Registered and then sent in my test kid on Jan 30. It is now April 12. Also beware. It Kean Health/Psomagen lists a US contact address but they are a S Korean company. So you are submitting your DNA to Korea. You can withdraw from the study but that is really meaningless. If you cancel the studies, they still get to keep and continue to use your DNA in the study.
Reply from Kean HealthApr 19, 2022
Hi Joellyn, thank you again for your participation in The VProject. We are in the development phase of our vaginal home test kit and we do appreciate your participation. Our team member will contact you shortly to see if we can serve you better. Thank you for your feedback.
Zoe M.
It gave me a ton of insight into my health and how to better navigate health issues going forward.
Reply from Kean HealthApr 19, 2022
Hi Zoe, We are so happy that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled to help you with your health journey! We look forward to serving you again soon.
JC
Checkout was a hassel because they do not offer PayPal as a payment option.
Reply from Kean HealthApr 19, 2022
Hi JC, thank you for your feedback. We are constantly looking at ways to improve our customer experience, and your thoughts are very helpful to find a way to improve our payment system. Thank you so much.
Nicole
I got my results but they are very difficult to understand what they mean. There are some explanations but it doesn't explain if it's good or bad. Like "you have lower than average of this bacteria" isn't helpful. I don't know what to do with my results, there needs to be an overview/action items summary for each person.
Reply from Kean HealthMar 14, 2022
Hi Nicole, thank you for taking the time to share such a detailed review about your recent experience at Kean Health. We are disheartened to hear that you were disappointed so much with our product. We would like to take the opportunity to speak with you further to discuss your experience in depth. Please view the private message we have sent. We look forward to hearing from you. Thank you.
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I forgot to register my test. I emailed asking for help on how to proceed with getting my results. I never received a response. $150 for a test with no results:(
Reply from Kean HealthMar 14, 2022
Thank you for your feedback. We have sent you a private message and would like to chat with you about resolving your issue. Please feel free to contact us at [email protected] if you have any other suggestions and concerns. Thank you again.
