KeraniqueReviews of keranique.com

Reply from KeraniqueJul 1, 2026

Thank you so much for your kind review! We're so happy to hear that you love the product. We truly appreciate your support and are grateful to have you as a customer!💜

Reply from KeraniqueJul 1, 2026

Thank you for taking the time to share your feedback. We're glad to hear that the products are working well for you and that you like them. We understand that ongoing costs can add up, and we appreciate you letting us know. If you ever need assistance reviewing your subscription options or adjusting your orders to better suit your budget, our Customer Care team is always happy to help. Thank you for being a valued customer!

Reply from KeraniqueJul 1, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you haven’t seen the results you were hoping for after using the products. We understand how important it is for hair care solutions to deliver noticeable results, and experiences can vary from person to person. If you would like, our Customer Care team would be happy to review your routine and help ensure you're using the products in the most effective way for your needs. We appreciate your long-term support and value your feedback.

Reply from KeraniqueApr 1, 2026

Thank you for your feedback—we’re truly sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers, and we apologize for the confusion with the ordering process and the lack of follow-up to your previous inquiries. We’d really like the opportunity to make this right for you. Since we’re unable to locate your account from this review, please reach out to our Customer Support team directly so we can review your orders, ensure only your original order remains active, and take care of the additional charges right away. Your satisfaction is very important to us, and we’re here to help resolve this as quickly as possible.

Reply from KeraniqueApr 1, 2026

Thank you so much for your feedback—we’re really glad to hear that your delivery and product experience have been going well! We appreciate you sharing your thoughts on our email frequency. We understand that too many promotional messages can feel overwhelming. You can manage your email preferences at any time by using the “unsubscribe” or preferences link at the bottom of our emails, which allows you to reduce or opt out of promotional messages while still receiving important order updates. If you ever need assistance adjusting your settings, our Customer Support team is always happy to help. Thanks again for your feedback—we truly value it!

Reply from KeraniqueApr 1, 2026

Thank you for your kind review! We’re so glad to hear your items are arriving quickly and that you’re enjoying the products. We truly appreciate your support and look forward to continuing to provide you with a great experience!

Reply from KeraniqueMar 18, 2026

Thank you for your feedback! We’re so glad to hear you had a fast and smooth experience—that’s exactly what we aim for. We truly appreciate you taking the time to share!

Reply from KeraniqueMar 18, 2026

Thank you for your feedback, Marguerite—we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We can confirm that your automatic shipment was successfully canceled on March 4, and a confirmation email was sent at that time. We understand how important clear communication is, and we sincerely apologize for any confusion this may have caused. We’re also very sorry to hear that you’re unable to use the product due to a health concern. Your safety and well-being are extremely important to us. As part of our 120-Day Money Back Guarantee, we have issued a full refund for your order. A separate confirmation email has been sent with the details, and you should see the refund reflected within the standard processing timeframe. Thank you again for your feedback, and we truly apologize for the inconvenience.