KeurigReviews of keurig.com

Bought a k e u r i g a month ago at Canadian tire came home set it up in a corner it has not been moved or dropped other than just adding water to the side jug but it just literally stopped working. This is my second one what a waste of money. Just letting the public know don't waste your money don't buy this try another brand something else because it's like I said it's my second one they're garbage

My Keurig Supreme Plus SMART coffee maker stopped working after less than two years. In my rush to replace it, I ordered an identical model before realizing the original might still be under warranty. I contacted Keurig and my broken machine was still under warranty. The representative assured me that my order would be rerouted to Keurig, my purchase refunded, and a replacement shipped under warranty. Today, a new coffee maker arrived. I unpacked it, set it up, and began using it. Keurig then called to inform me that the machine I received was the one I had purchased, not the warranty replacement. Their solution? Pack up the brand-new machine I had just received and used, ship it back, wait for my refund, and then wait for the IDENTICAL machine they shipped under the warranty claim to arrive. I spoke with two customer service representatives and repeatedly tried to explain the absurdity of this arrangement. Neither seemed capable of understanding my perfectly reasonable request. The conversations were exercises in frustration. It was like talking to a wall. Why not simply designate the machine I already received as the warranty replacement and issue the refund I was promised? This would save Keurig unnecessary shipping and handling expenses while sparing me considerable inconvenience. Everyone benefits. Instead, Keurig insists on exchanging two identical products for absolutely no practical reason. I have no intention of participating in this ridiculous exercise. When the second machine arrives, I will simply sell it at a discount and recover some of my money. This is bureaucracy at its worst and an astonishing example of poor customer service. A situation that should have been resolved with one simple administrative adjustment has become unnecessarily complicated. All I am asking for is a little common sense. Apparently, that is in remarkably short supply at Keurig.

Keurig has incredibly disappointed me. We were very excited to purchase a dual model that would allow us to clear counter space. However, after just a few months, the coffee maker's internal circuits fried and no longer powered on. Keurig sent me a replacement one that did the same thing 13 months later. This time they said it is past the 12 month warranty, so only offered a 25% discount off a new one. I cannot justify spending more money on a product that's not even built to last 2 years. We take great care of our unit, and use high quality filtered water, so our maintenance of the product is not the issue. The lack of interest in making a quality product on top of the insulting 25% discount offered to spend more money has resulted in Keurig losing a customer.

I just received my sixth Keurig single-cup coffee maker, and it will be my last one! The sixth came without the plastic carbon filter holder. I called Keurig, finally spoke with someone with a very heavy accent, and had to repeat myself and my information multiple times. After several minutes of frustration, I was told the new Keurig coffee makers do not come with the filter holder. I explained that Keurig's advertisement did not state that the plastic filter holder was not included, as my last five Keurig machines did. I tossed the entire fifth Keurig coffee maker, including the plastic filter holder, into the garbage. If I had known the new Keurig didn't include the plastic filter holder, I would have kept the filter holder. I explained that I had 11 Keurig carbon filters. She told me that I could order the missing filter holder from Keurig for $15. I purchased the exact missing plastic Keurig filter holder from Amazon for $7. This is the last Keurig coffee maker that I will buy!

I had auto delivery service set up for monthly k-cups. Apparently they discontinued what I normally order so they took it upon themselves to send something to replace it and changed my previous order history to the replacement k-cups not what I actually ordered/received. called customer service to return and they are making me pay to return it. Never use this service!

I had 2 in the last year and they just die. I called them and told me to by another one I’m not going to spend $500 a year on coffee makers. I would highly recommend NOT to by a keurig bc they don’t back up their product

ZERO starts if I could. Awful experience with customer service. I made a purchase and in less then 24 hours it is now being offered for a lower rate. I tried reaching out 3 times and each time I was disconnect. Finally spoke with someone who stated that they can't make adjustments nor would they help because it was being offered on their site for lower within 24 hours. I called customer service which took me 3 additional attempts to finally get someone who kept placing me on hold to advise that I could not cancel the order. Which I didn't want to do. I simply wanted the adjustment on pricing since it is now being offered at a lower rate within 12 -24 hours of purchasing. I love supporting local since I am from the same state this company is based out of but with their customer service I will go else where.

I received a keurig mini as a gift barely two months ago.it blew up steam and hot water spouting from the front of machine.i followed internet instructions to see if I could fix it no.so I called 1800 keurig to make a complaint they said I needed receipt and serial code of machine.i supplied it to them.they denied my claim saying it wasn't sufficient. This machine is barely two months old and they won't give me a refund!