KeurigReviews of keurig.com

My Keurig Duo was my third and last Keurig purchase. Their coffee pots last 1 to 1.5 years, then just stop working, with no way to resolve issues. Customer Service is difficult to obtain and there is no effort to win back the customer with incentives that are worth my time or even with any level of professionalism or kindness. The coffee maker and k-pod functions were good, not great, but I expect more time out of a $150 coffee pot and will buying another brand. I find that I cannot leave a review on Keurig's website directly, but need to submit an email and request a response regarding my review. No wonder their reviews are 4.5 out of 5 on their site. I have learned my lesson.

Had the following product 2 1/2 years, cleaned it regularly and yet the clean light never stopped blinking and finally the pressure to push the water through stopped. $110 Dollars for this piece of junk. Run from this model as fast as you can: Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker. Slow when working properly and doesn't last long. Try another brand, there's so many to choose from.

It worked perfect for 8 months. Then after making one cup of coffee it came up with add water. The revisor was not hardly down. I dumped the water, replaced the filter, and it worked fine for 2 days. After that it did it again. Before I was able to get in touch with support, the display came up with descale. I had descaled less than 2 weeks before. when I called support as the email said, even though it would have been 9:00 am there, I was told the office was closed. This happened 3 times. I finally gave up. When someone from Keurig phoned they spoke so soft, I was unable to hear them, I ask the person to speak up, only to discover I was unable to understand her, as she English was not all the good. In the end, I got no help and when I asked to have it fixed under warranty, nothing. I never heard another word from Keurig. I will be throwing the thing out, I highly recommend no one purchase the Keurig model K-Supreme Plus. In reality best not to even get a Keurig if you want support. Keurig support is really a joke

Whew, Keurig is frustrating. Twice they have processed an order six times on my credit card ($107 each) while failing to actually delivery any order. This is a technical issue with their website and I spent twenty minutes with their IT staff trying to resolve it. Aggravating! They don't seem interested in fixing it. Otherwise, their product is good.

very difficult to contact them except by phone - the contact form on their website consistently gets an error when you try to submit. I haven't found live chat available, but I am usually checking on weekends. I can't find how to leave a product review. I wanted to let people know that if they purchase the Hyper chiller you MUST have room in your freezer to store it upright as it has holes in the top presumably for drinking from.

No American speaking person on their customer service number. The people are not experienced in the product at all. They read from a script and drive you crazy. Another company trying to push after purchase people down on the totem pole. Man I sure wish one company would change that.

Just purchased a Keurig K-Elite. Noticed several disappointments immediately. I believe their designers lost touch with reality & de-evolved the units. As soon as I set it up in exactly the same place as our previous Keurig 2.0 K450, I noticed: - The display is poorly placed. It is too far back on the top of the unit & hard to read due to a nearly horizontal angle - The user interface is not clear on cup sizes. Yes, the buttons are illuminated with small to large pictures, but ounces are not shown. Plus, again, the horizontal location provides poor visibility - With it placed toward the back of the countertop under the wall cabinet, as I suspect many situations to be like, raising the handle causes your hand to hit the underside of the cabinet & just clears itself. The previous model's lift handle was angled slightly down and when lifted did not go as high - You cannot see the water tank level from the front of the unit, unlike the K450, on which you could clearly see how much was in the tank from the front - You must lift & remove the lid on the water tank of the K-Elite to fill it, which is inconvenient again being under the cabinet, whereas on the K450 it had a simple flip lid in the front that you could use a big cup to fill through and did not have to remove the tank Yes, it brews a nice cup of coffee quickly. Yes, it has pretty much the same capabilities as our previous model. We liked pretty much everything about the K450 and very little of this K-Elite on first impression. Had I taken time to see these cons I may have reconsidered this purchase. You hope for improvements in newer models, not regression.

Bought a $200 KDuo Special Edition and only after 7 carafe brews and maybe 2 Kcup brews, the unit would not power on at all. Supposedly, some units have a thermal cutout that can be reset but requires the unit to be dis-assembled. Seems ridiculous to me to have a reset switch in system but you have to take it apart. After dis-assembling this newest model, I could not find such a reset switch but verified an open circuit in the system. Kuerig was no help at all. Hoping Target will come through.