Reply from KeyAuthMay 10, 2024
Thank you for your review! However, there are a few things that need to be cleared up for the public.
1. "Easily crackable". All of the users who have reported cracks have been users who have not protected their application/app credentials well enough, which would lead to being "cracked". Unfortunately, this will always be debated, even though there is evidence out there from other clients who have protected their application well, and has yet to have any issues.
2. While we have a good number of support members, a lot of them are all over the world. While you may see some online, not all staff members work with every programming language so can only provide support on what they know. We try to assist within 24 hours, but some times it may go past that depending on the volume of tickets we have since we support both Discord as well as web tickets.
Have a good day!
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UPDATE to your updated response:
The time that you created your ticket, it must’ve been at a busy time for staff members.
I personally do not handle tickets unless the ticket is escalated. But again, support members try to assist people as fast as they can, in the order the ticket was received, and the language the user needs assistance with,
Although we provide examples, it is merely that, an example. Users are still required to protect their applications.
If a program gets cracked from client-side memory being modified, this is not KeyAuth's fault. KeyAuth is not an obfuscator or client-side protection suite. It is an API that ensures the response from the API wasn't tampered using cryptography and ensures that the server-side is safe.
When it comes to the repository on GitHub, those are uploaded by bots. If you review the code, you will see they contain malware. It is hidden, but it is there. We have also submitted a DMCA on it, but we are still waiting for GitHub to remove it. They are a bit backed up with other requests (which can be confirmed by contacting them).
But you have every right to express your concerns, but please take into account everything we have stated as it explains/provides an answer to everything you have claimed.
Thank you, have a good day!
