KidrobotReviews of kidrobot.com

Order something for Halloween. Said it would arrive in September. Now say won't be here till 2027 n the refuse to give me a refund

One star. Terrible customer service. Yesterday I accidentally placed a preorder on Kidrobot’s website while trying to calculate the total cost in Canadian dollars, including shipping. I realized my mistake immediately and contacted them to cancel it. Their response? No cancellation. No refund. No exceptions. This is for an item that hasn’t been produced, hasn’t shipped, and may not even be produced if there isn’t enough demand. Yet Kidrobot refused to cancel an order that I reported almost immediately. They claim a confirmation screen appears before completing the purchase. I never saw one. Had I been clearly warned that clicking that button meant I was permanently committed to spending roughly $150 CAD, I obviously wouldn’t have proceeded. I understand businesses have policies, but refusing to use any common sense or make a reasonable exception for an obvious mistake on an unfulfilled preorder is terrible customer service. Their policy is far outside what most customers would reasonably expect and should be made impossible to miss before taking your money, not discovered afterward. My advice: read Kidrobot’s policies before buying anything. Their products may be interesting, but no toy is worth dealing with a company that puts its policies ahead of its customers. If I had checked the reviews first, I never would have bothered with Kidrobot.

Horrible Company. I ordered 2 things.One is a preorder. And the other is an in stock item. They refuse to ship the in stock item. I don't believe they intend to ship anything. Buyer beware!

If I had the option to give Kidrobot a -1 star, I would. BUYERS BEWARE when purchasing from Kidrobot. I recently ordered a product and the packaging came significantly damaged. I contacted Kidrobot support and told them that I simply wanted to exchange it for another one and they refused, due to their joke of a policy. I wanted to buy more stuff, but this was the first and last time I purchase from them.

Waited 5 months for two small items, I ordered a while back just to get this email today saying that I'm being refunded. The second email they sent me was a "refund" for an item i didn't even order! I went back to the website and the two items i ordered before are not even on their website anymore. Super disappointed by this experience and will never shop from them again.

Horrible place to buy collectors toys! We received an item with a damaged box and item and they just fought with us on getting it replaced when my husband is a collector. The item had multiple cracks in and they claimed that's how the product was supposed to be along with it being shipped in a huge box so the item was bouncing around the entire time... Potentially cracked during shipping. They refused to replace it.... So if you're a collector avoid this shithole company like the plague. They don't care about their customers and won't make things right when they send you a damaged item. Avoid!!

Give me a fake tracking number... They never send the parcel! I am in France so they try to scam me! Horrible compagny. Never answer me!

Shipping was a nightmare. Product was shipped incorrectly from seller. Took over a month and multiple emails to find out the issue. Seller response time lags and ignored requests to refund my money. Look elsewhere for like products. Update: Would recommend contacting the fraud department of the financial institution that tendered the transaction. Chase refunded me upon complaint.