Paul F.
Scam - Do not use (updated 1 to 2 star)
EDIT - update as of 16-06-2026. I eventually got refunded a few days after my last complaint. The only reason I DID get a reply however is thanks to trustpilot forwarding my review and me verifying the details. I also submitted a report to the FTC and the EU equivalent. Had a CC claim for my bank too which I cancelled. It's a pity, the place has some amazing merch. --------- Scam - Do not use (outside of the US at least) - this might be an EU order issue - they'll take your money, never ship, and then pull some 'no refund policy' BS Simple: placed a simple order of 6 small plushies. The order has been 'being prepared for shipping' for the past month. Wow, must be really difficult to package these plushies, huh? Anyways, reached out to support twice and got the most generic replies: 1. Escalated to the responsible department 2. 'we're monitoring it closely' - whatever the hell that means haha. Yeah, I'm sure they've been keeping a close eye on these 6 plushies for the past month? As I said, the most generic template reply you could get. Then, to make things worse, you'll go to the site and they have a policy that states that NO MATTER WHAT you'll not get a refund, unless the item is out of stock or has quality issues... HOWEVER, the items are NOT out of stock (strictly speaking) or damaged (yet) so based on their policy they basically have the right to keep the money ($150 btw) and never send the stuff. Now, AFTER I've ordered and was allowed to PAY (tehse were NOT preorders TOBE CLEAR), now they're marked as 'sold out' on the site. If this doesnt scream scam, I don't know what does. Next steps: Anyways, I've contacted my bank and local customer fraud services to see what the next steps are, cause this is (or has become) a blatant scam disguised as a legit company. Seems I'll have to work with some authorities in the US too. Meanwhile, I'll try my best to post this review in as many places as possible to avoid having more people bitten. And lastly... now that I'm reading the reviews here, seeing people who were scammed for months and hell even a year... oh boy, I can tell I'm in for a ride. I regret not reading them before...
Reply from KidrobotJun 18, 2026
Thank you for updating your review. We sincerely apologize for the delay and understand how frustrating this experience was. While our store does have an all-sales-final policy, we reviewed your order and made an exception by issuing a cancellation for a full refund. We never intend to leave customers without a resolution, and we're sorry our communication during the process did not meet your expectations. We appreciate your acknowledgment that the issue was ultimately resolved and understand why you were concerned. Your feedback has been shared with our team as we continue working to improve both our response times and overall customer experience. Thank you for giving us the opportunity to make things right, and we hope you'll consider giving us another chance in the future!