Reply from KingbullbikeAug 18, 2026
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We understand why receiving the same discount code could have been frustrating, and we’d like to clarify a few points.
The information collected during the verification process is not used for any other purpose. Our intention in creating this program is simply to recognize and thank military members, veterans, first responders, and other people in special professions for their contributions to society. We could choose not to offer such a program at all, but we wanted to create a way to show our appreciation.
Regarding the discount code, our promotional codes are determined by e-bike model, which means that the same code may sometimes be available publicly. We understand how this can be confusing, and we’re sorry that this was not made clearer.
As we explained during our previous communication, verified members of these professions are also eligible for additional gifts that are not provided to regular customers. This is an additional benefit of the program and is intended as a small gesture of our appreciation. We hope this helps clarify the purpose and structure of the program once again.
We respect your decision and are sorry that we did not meet your expectations. If there is a Kingbull model you’re interested in, we would sincerely appreciate another opportunity to communicate with you and see if there is anything we can do to address your concerns.
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We sincerely apologize for the way this situation was handled. After reviewing the communication with our customer, we recognize that our previous response did not adequately address what actually went wrong.
To be clear, the issue was a mistake by our customer service representative. We do have a dedicated program for military members, veterans, first responders, and other qualifying professions. While the promotional codes used for different programs may sometimes be the same or very similar because discounts can vary by model, verified members of these professions are also eligible for additional gifts as a separate gesture of appreciation.
In this case, our representative mistakenly believed that the publicly available KB50 code provided essentially the same discount and used it instead of properly applying the special-profession program. That was not the correct way to handle your request. We have addressed this issue seriously with the representative and are taking steps to prevent similar mistakes from happening again.
We also want to clarify an important point regarding verification. The information provided for verification is used solely to confirm eligibility for the program and arrange the corresponding benefits. It is not collected for other purposes. We understand that asking customers to complete verification creates a responsibility on our part to make sure the resulting benefit is handled correctly, and in this case, we fell short of that standard.
As an apology, our customer service representative has also arranged an additional gift for you beyond the benefits originally offered. If you are willing to accept it, please continue the conversation with us through the existing communication channel, and we will be happy to assist you personally.
We understand why this experience left you frustrated, and we are not asking you to overlook what happened. We simply want to acknowledge our mistake, make it right where we can, and improve our service so that another customer does not have the same experience.
Thank you for bringing this to our attention.
