Kohl'sReviews of kohls.com

Ordered from the Westland store. Fulfillment was same day pick up at store. Shop335 coupon applied for 25% off. The only item I could pick up was socks. They are shipping it next week after the coupons expire. I WONT shop there anymore. Deceptive marketing

I placed an online order, a slow and difficult experience, normal for Kohls. Eventually, 1 item was delivered, shipped in a plastic shipping bag, UNSEALED on one end, TORN in 2 other spots. The item, a pillow, was in a thin plastic store display bag, also unsealed on one end. It rained the day of delivery, normal for this time of year. The pillow got soaked. I returned it to the store, a 20 mile round trip. They refunded the purchase price, but I was out $9.58 shipping (inc. tax on sh), and $3 in gas. I contacted customer service via phone; both the alleged online chat icon and email being nonexistent. The cs rep was very nice and clearly understood the situation of "why should I have to pay for non-refundable shipping of a product DAMAGED solely due to KOHLS' FAILURE to properly package the item?". It ended up being a long conversation, and a total waste of time. The rep offered me a $10 credit in the form of Kohl's cash; I accepted, better than nothing. The problem? NO KOHLS CASH WAS EVER RECEIVED!!! A totally DISREPUTABLE company. Stay far away from ordering anything from them.

So as always there is an excuse for not getting a discount. I placed an order online on a Wednesday to get senior discount and was told it’s only in store Well how nice they make it for seniors Terrible So when I called to get it adjusted I was told they were sorry they couldn’t do it and that I was a valued loyal customer Well imagine if I wasn’t!!! What a joke. Guess I will return my order and purchase someplace else. I’m sure another company will appreciate my purchase. No wonder why Khols is a ghost town Terrible customer service

IF I COULD GIVE IT NEGATIVE STARS, I WOULD!!! I went into Kohls Today 8/28/2025 approximately around 2:30-2:40 I wasn’t sure where the line was but I saw A few people a head of me ready to check out so I get behind them assuming it was the line and indeed it was..(Well until it was my turn to check out) so the Caucasian lady goes and check out which leaves me and another Caucasian man in line waiting patiently I was waiting for 3-5 mins (I say that because I was patient and unsure) but it was a wait .. the lady is done checking out but now I see another line forming a cross and now the man is confused because where did these people come from but the employees seem to just allow it to happened instead of correcting where the line starts, However the man goes to get check out and now I’m just waiting to get checked out . The man is now finished with his purchase the lady across who just out of no where forms her own line hops in front to check out her items again I’m still waiting and I am not getting upset because how does one hop in front of me after I was waiting in the line that was already formed .. again the workers aren’t informing anyone of where the lines are and people are just making lines and are getting ahead of me so I ask after 5 mins of waiting where do the line starts and the teller was confused and decided to say the line that just got formed which is behind the tellers back and instead of ringing me up the lady looked me in the face and waved for the next person behind her ( which again was a line that was just formed and not the line that was formed 5 mins before .. Which is horrible customer service which what I want to put it at but it could be racially profiling as well and when in customer service it’s polite to direct your customers to the proper line if that is the line .. But this particular Kohl’s don’t know how to conduct business with customer service .. I did not say nothing mean to the teller although i should have spoke on their behavior instead I put my clothing down and decided if this is how i will be treated then i do not need to spend my money at this particular establishment.. I did reach out to the manager and at first she seem to have attitude and was ready to be rude but in customer service it only make sense that if there are two lines forming and it should be one you direct the customers to the proper line and not only service people you feel are important because all customers who spend their money is important . I WILL FOR-SURE SPEAD THE WORD ABOUT THIS SAINT LOUIS PARK , MINNESOTA KOHLS IN KNOLLWOOD MALL.

Do not deal with KOHLS purchased online for pickup and immediately realized pickup store nowhere near me It was minutes before I contacted them about the issue was reassured there would be no charges on my account I checked contacted again asking for supervisor was connected to “Bridgett D”who proceeded to argue and be rude informing me that my account would be credited amount in 7-10 days. Refused to connect me with her supervisor and stated would not matter they would tell me same thing Very sad that I have been a very loyal customer for years and they just lost my business

So upset with Kohl's. I make a purchase using Kohl's cash I got from a previous order. Some of the items I ordered where on clearance and no longer available. The previous order was a gift and sent to CA to my grandson. I changed my address back to Oregon. They're system defaulted it back to CA. I emailed them. No response 😕. I called them and explained the situation. The only solution they gave me was to cancel the order and return my money in 30 days. Unbelievable! So that would mean I lose my Kohl's cash and the clearance items I wanted. So now I am stuck paying taxes on the items that I wouldn't have had to pay if they would have sent my order to the correct address I requested at time of purchase. Also now I have to drive 9 hours one way to get my order. It will be a long time before I place another order with Kohl's!

Such a terrible experience. I placed an order for a smart watch, and the order was cancelled after a few hours. Called customer service, and they told me that it's due to a credit card issue. I tried many different cards and Kohl's just cancel it every time. I placed an order on a household item, the order went through right away. I talked to customer service so many times and they can't figure it out. Waste so much of my time!

In the beginning this was a great store when they opened here. Gradually sliding down. Prices too high. On line ordering an issue. Got $ 10 Kohl's cash from my last order, could not redeem on line in spite of ordering a non excluded item. That $ 10 would have sweetened up the over priced mail order. With all these shenanigans and complexities I am done with the store.