Kohl'sReviews of kohls.com

Why do I keep trying to shop at Kohl’s?? I guess I keep getting lured in by the discounts, but does this mean their inventory original pricing is just completely over flatten? Shopped at the B/M Store in Springfield PA, enduring the lines and messy ransack store; come home and find security tags still on the items I purchased! Later I attempted to shop from web site; only to have the site lock out forcing a call with customer service. The customer service call was pointless and a waste of time. Here is an idea for you Kohl’s try hiring people that can actual help and assist a customer? My call with customer reps “Ashley” and “Venus Summerville” was again a waste and unproductive. What ever happened to customer service assistance? Why can’t we do the basic job, do you all care that little?

Absolutely the worst customer service ever!! I am a frequent orderer from Kohl's. com, but never again!! I can give someone else that appreciates the customers and revenue no matter how big or small!

We placed order with Kohl's and received notification from FedEx that our order was delivered. We opened the door and there was no package. Contacted Kohl's and was told it was very common for FedEx to send delivery notifications and then not deliver the package for another 24 hours to keep there system from backing up. I contacted FedEx and asked them if they did such a thing or if Kohl's was lying. FedEx said Kohl's is lying. Who do you believe in this situation??

Beware of money with this company!!!! I ordered $117.28 some pick up and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohls for $53.13 (Not authorized). I called Kohls right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money. They are also trying to say it’s not them it’s the bank that is charging it. (the bank won’t just hold/pend something unless the company tells them to, as if there was a purchase). Kohls also said that they would hold that money till I go in and pick up my items. The amount of my purchases being picked up was not even close to the $53.13, (so where they got that number I am not sure); But that $53.13 was because I made the choice to pick up some items. I picked up my items asap so I could get my money back. It did go back the $53.13 BUT they split up my transaction; pickups, delivery -- Making 2 transactions $46.66 and $64.15 = $110.81, the difference I am to assume is 1 from the ship to store item, which was approx. $7. That amount has yet to hit my account for a hard post and is not pending either, but its available for pick up. The company is fully aware of the fraud that they are doing, and the only reason they probably aren’t getting in trouble is because the non-authorized amounts never hard post to the account and it’s hard to file fraud or push more when something just pends. This type of fraud can screw someone up really bad, and there is no one to help them if this company takes everything they have and then some. They won’t pay for overdraft fees, or late payment fees of bills you have to pay; if they hold your money till you get the items from the store. Don’t get yourself screwed over by shopping with Kohls because . I am a more fortunate one that they didn't pull more money than authorized then they did for some people. Check consumer report reviews on consumer reports kohls

Stayed up late to order early online Black Friday Christmas present for grandson. Order went through and I went to bed. Next morning I get email saying the order was cancelled and froze my account. When I finally reached Corporate help line after over 30 min wait, they said my order didn't meet the computer's buying profile for me. They said sorry but the item was out of stock. Sorry!!! That's it? Guess that's what I'll tell my grandson.

Do not order from here! Horrible shipping! When I placed my order they said that it would arrive the next week. When I get confirmation from FedEx it said the following week. I would have never went through with the order if I would have known that it would take two weeks to get it!

Horrible horrible horrible!!!! I’ve just been charged 6 times for the same amount of purchase and I’ve been on hold for 2 hours and 16 minutes!!!!! I kept trying to place my order and it kept knocking me off the sit but they charged me each time without a confirmation!!!! Now my bank is closed for the holiday and not open until Monday and they have 6 different holds for the same amount to deduct from my account!!!! I will never order from Kohl’s again!!!

I ordered shirts online. It arrived, no problem. Another package of shirts that I did not order showed up and my visa was charged. I called customer service twice, speaking, I suspect with people who are thousands of miles away. They were totally incompetent about giving me a refund, one even told me to keep the shirts--totally absurd, no company would do that. On the third call, I was told to bring the order to the nearest Kohl's for a refund--the nearest Kohl's is not near. I relented an encountered more problems at the customer service desk. If you have a problem with Kohl's you are in trouble. Shop elsewhere. I will never shop from Kohl's again.