Kuranda Dog and Cat BedsReviews of kuranda.com

1. Customer Service - excellent 2. Product - excellent 3. assembly instructions - terrible

I have been waiting to purchase the bolster bed plus pad for I think a year or two, and when I finally got an email they were back in stock I ordered immediately. I had salvaged her bed pad as she only chewed off one of the elastics off while waiting for the whole set to come back. I was so happy when I opened the box and saw that the bolster was the same material as before, soft but cool. But the bed pad had changed material…both sides now were like a fleece material where as before once side was fleece and the other like a faux suede material same as the bolster. Having a double coat dog she loved the faux suede side as it was much cooler. Now that they are the same on both sides she doesn’t lay in it for as long as before. Wish they would have mentioned that change in the description. But she loves the bolster and use it as a pillow so I’m happy with that.

It sucks that they can't have orders to Canada online easily like the US as i have to pay for shipping dues. They gave me a quote letting me know shipping dues, and to call in to purchase. The gentleman was very friendly on the phone and super polite.

Our older dog loves this bed and it makes it much easier for him to get up and down as he gets older. He dislikes the material I purchased so we covered it with a fleece blanket and now he’s happy! Annoying to put together the bed but worth it in the end. Would recommend!

Beds are well made. My only complaint is water settles in the base when it rains. I am using them outdoors.

In general the bed is great but one leg has come off

We love the beds for our patients and they love them as well. It was a little difficult getting them put together but once we figure out how to work the first one, the others went easy.

Very good beds and service, lost a star through slow lead time for professional order.