Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 776 reviews with 5 stars · Clear filters
Magali R.
Quality products and quality service
Reply from KURU FootwearSep 24, 2026
Quality products and quality service is exactly what we aim for! We’re glad both the shoes and the support from our GURU team hit the mark. We appreciate you taking the time to share your experience!
Steven R.
Very caring and concerned thoughtful honest
Reply from KURU FootwearSep 22, 2026
That’s exactly the kind of care we want every customer to experience! We’re so glad our GURU team was able to make you feel heard, cared for, and confident that you were in good hands. We truly appreciate the kind words!
Bernadine P.
The representative I spoke to was very understanding and helpful. Made my transaction so easy.
Reply from KURU FootwearSep 21, 2026
We’re glad your GURU made the process so easy! It’s great to hear they were understanding, helpful, and able to get everything taken care of without making things complicated. We appreciate you taking the time to share your experience!
Robin M.
Awesome customer service. Was able to talk to a real person very quickly. Who was able to help with my issue.
Reply from KURU FootwearSep 21, 2026
That’s exactly the kind of experience we want every customer to have! We’re glad you were able to connect with a real GURU quickly and get your issue sorted out. We appreciate you taking the time to share your experience!
Pete K.
easy to deal with, clear and concise feedback. Stands by their product
Reply from KURU FootwearSep 18, 2026
We appreciate your kind words! We're glad our team was able to provide clear information and make the process easy. Standing behind our products and supporting our customers is important to us. Thank you for choosing KURU!
Jessica
Customer service was great and fast. The first pair of shoes didn't work out, but I am really excited to get them returned and try another pair.
Reply from KURU FootwearSep 18, 2026
We're glad our GURU team could make the process quick and easy! We're sorry the first pair wasn't the right fit, but we're excited that you're giving KURU another try. We hope your next pair is the perfect match!
Joseph
They responded quickly, after hours, to my issue. The next day they had a solution.
Reply from KURU FootwearSep 18, 2026
We’re so glad our team could respond quickly and find a solution for you! Even after hours, we want our customers to feel heard and know that their concerns matter. Thank you for sharing your experience and choosing KURU!
kckc
Great customer service! Super helpful and quick response time. Was able to resolve my issue in one email!
Reply from KURU FootwearSep 18, 2026
We’re so glad our GURU team could help! It’s wonderful to hear we were able to respond quickly and resolve your concern in just one email. Thank you for sharing your experience!
