Reply from Lacrosse FanaticFeb 16, 2022
Jennifer,
First off, I am sorry that there was an issue with your order and you felt compelled to leave a 1 Star review. But rest assured, we have zero control over these reviews and did nothing to delete any previous efforts to post a review. We don't have any access to delete them even if we wanted to. I assume your multiple efforts are why there are now two negative reviews from you for the same issue.
Your order was received at 8:20pm our time, several hours after we closed. We shipped it out the next day at no charge to you. According to UPS tracking info, you contacted UPS and requested an address change. They claim that they were unable to deliver it and contacted you. The tracking notes say that you requested them to hold it, which they did for several days. After such time, then sent it back to us. We didn't request this, UPS just does it. And by the way the charge us to do it, so we've paid to ship it twice at that point.
Whatever issue or miscommunication there was between you and UPS was completely our of our control and we had zero awareness of any of it until the package showed up back here and we had to figure out why it was here.
The original employee you spoke with was correct in saying that you would need to pay for us to ship these to you again, since we've paid twice already ($11.25 each way) and the issue had nothing to do with us. However I understand that you spoke with our manager yesterday and despite this, he offered to send it out to you again at no additional charge, putting our shipping expense on this item at nearly $34, which is more than 25% of what you paid for the item!
This second package was shipped out yesterday and you should receive it within a few days. I would hope that this demonstrates why we have over 220 Five-Star reviews out of the 229 we have received as a business. I believe we have done everything possible to make this issue right with you and would hope that you would reconsider your reviews and perhaps even amend them.
