Lakeview Loan Servicing, LLCReviews of lakeview.com

Was not a great experience whatsoever. Bradley my rep was great, but when he went on vacation, it was a nightmare of uncertainty. His backup never got back to me and even the heloc loan was almost a 3 week process with little feedback. Again Bradley was awesome! But the rest of the process was not and I hope to pay this down quick or refi with another provider.

Pleasant experience The team made sure that I understood the process.

It is difficult to separate our experience with the loan officer from the overall HELOC process, but unfortunately, both left us extremely disappointed. Our loan officer was absolutely terrible. She initially quoted us an interest rate two percentage points lower than the actual rate and provided incorrect information about the loan products Lakeview offered. Because interest rates were rising almost daily at the time, we decided that rather than waste time complaining while rates continued to climb, we would proceed with closing and refinance as soon as conditions improved. Unfortunately, the problems didn't end there. Our loan officer stopped responding to our communications, and eventually, her emails began bouncing back as undeliverable. We lost approximately 10 days simply because the title company needed her to forward a release to us, which she never did. Ultimately, the title company contacted us directly, and we completed the necessary paperwork that same day. I can only assume that our loan officer is no longer employed by Lakeview. If that is the case, Lakeview should have proactively notified her clients and provided the name and contact information of their new representative. Instead, we were left wondering why no one was responding and why the process had stalled. Between the lack of communication, unnecessary delays, and intervening weekends, I estimate that this situation cost us approximately 18 days before we could close. We chose Lakeview because we already have our mortgage with the company and expected that an existing customer relationship would make the process easier. Instead, this experience has seriously undermined our confidence in Lakeview. As soon as interest rates decline, we may very well refinance both our mortgage and HELOC with another lender. Perhaps our experience would have been entirely different with a more knowledgeable and responsive loan officer. However, the failure to communicate, provide continuity of service, and prevent unnecessary delays ultimately reflects on Lakeview as an organization, not just one employee.

The whole process was very easy. And the portal made it easy to stay on top of everything.

Garrett was awesome walked me step-by-step never felt pressured or nervous he explained everything in detail which made it easy transaction. Thanks again, Garrett.

My experience was great, Mark made everything very easy and smooth.

The process was easy and there was no push or forcing me into the service. Staff was extremely friendly and helpful

Brian was super helpful, explained the steps, and made the process easy