LatinFlores.comReviews of latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hello Killa Korr, Thank you for your review. We are very sorry that the item you received was not to your liking. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as expected, we strive to resolve it immediately so that the experience remains positive. In your case, we would appreciate it if you could send us your order number to [email protected] so we can review what happened and provide you with a prompt solution. We will always find the best alternative because our top priority is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hello Cecilia Petersen, Thank you for your review. We are very sorry that your order was not delivered. We are committed to delivering fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive. In your case, it was not possible to fulfill the delivery on the new date and within the agreed-upon time frame. When we received your call, we requested the order number to assist you; however, the number initially provided did not correspond to a registered order. We then informed you that the order number should begin with the number three, and once you provided the correct number, we were able to locate the order. We also want to clarify that this information was not requested seven times, as mentioned in your comment. During the call, we explained that the order had not yet been delivered; however, you indicated that you no longer wished to proceed with the delivery. At that time, we apologized and informed you that we would process the corresponding refund. We will always seek the best alternative, because what matters most to us is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hola Sandra, Gracias por compartir tu experiencia con nosotros. Lamentamos sinceramente los inconvenientes presentados y entendemos la importancia que tiene cada entrega y el significado especial detrás de cada envío. Nuestro compromiso es entregar flores frescas, hermosas y puntuales, por lo que siempre buscamos brindar soluciones oportunas cuando surge algún inconveniente. En tu caso, el pedido fue registrado para ser entregado el día 11/05/26. En esa fecha acudimos al domicilio indicado; sin embargo, la destinataria no se encontraba en el lugar. Al comunicarnos telefónicamente, nos indicó que esperaba recibir el regalo el 10/05/26. En ese momento se le explicó que la orden había sido programada para el 11/05/26, de acuerdo con la fecha seleccionada al realizar la compra. Posteriormente, la destinataria solicitó reprogramar la entrega para el 12/05/26 a las 9:00 a. m., y la entrega fue realizada correctamente en la fecha solicitada. Asimismo, se informó oportunamente sobre la necesidad de cubrir un nuevo costo de envío debido a la reprogramación solicitada. Entendemos su molestia respecto a este punto y lamentamos que esta situación haya generado incomodidad; sin embargo, dicha información fue comunicada de manera clara y respetuosa en todo momento. También queremos aclarar que nuestro equipo de Servicio al Cliente estuvo disponible para brindar asistencia y que nunca existió una falta de respeto hacia usted durante las comunicaciones realizadas. Agradecemos sus comentarios, ya que nos permiten seguir mejorando nuestros procesos y atención. Continuaremos trabajando con dedicación para ofrecer siempre la mejor experiencia posible. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hello Daniel Gonzalez, Thank you for sharing your experience with us. We sincerely regret that your order was not delivered and understand the importance of each delivery and the special meaning behind every detail. Our commitment is to deliver fresh, beautiful, and punctual flowers. Therefore, when any issues arise, we always strive to provide a prompt solution to ensure a positive experience. In this case, we would appreciate it if you could send your order number to [email protected] so we can review the situation and offer you the best possible alternative. We will continue working with the same dedication to ensure every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hello Nicole Basurto, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused and understand the importance of each delivery and the special meaning behind every arrangement. Our commitment is to offer fresh, beautiful arrangements delivered on time, so we regret that on this occasion we were unable to meet your expectations. In your case, we contacted you beforehand to inform you that, due to a lack of flower availability, it was not possible to deliver on the requested date. We also inquired about the possibility of rescheduling the delivery for another date; however, since we did not receive your authorization, we proceeded with the corresponding refund. We appreciate your feedback, as it helps us continue improving our processes and service. We will continue working diligently to always provide the best possible experience for our customers. Sincerely, Quality and Customer Service Team Latinflores.com

Reply from LatinFlores.comOct 23, 2026

Hello Carla: Thank you for your review. We are very sorry that the arrangement you received did not meet your expectations. We are committed to delivering fresh, beautiful flowers on time, and we understand how important it is that every detail perfectly complements your gesture. That is why, whenever something does not go as planned, we strive to resolve it immediately to ensure your overall experience remains positive. In your case, it has been agreed that a new floral arrangement will be delivered. We will always find the best solution, as our top priority is ensuring that every delivery fulfills its intended purpose. We will continue to work with the same dedication to ensure that every delivery is flawless and truly reflects the significance of the occasion. Sincerely, Quality and Customer Service Team Latinflores.com

Reply from LatinFlores.comMay 18, 2026

Hola Antonio Cruz, Muchas gracias por tu reseña. Nos alegra saber que tu experiencia con LatinFlores fue positiva. Cada pedido es único para nosotros: trabajamos con dedicación para que las flores lleguen frescas, a tiempo y con el cuidado que un gesto tan especial merece. Saber que lo conseguimos contigo nos motiva a seguir mejorando cada día. Será un placer enviar flores para ti cada vez que quieras sorprender o celebrar un momento especial. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Reply from LatinFlores.comApr 28, 2026

Hi Alain, Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one. Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day. It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment. Sincerely, Quality and Customer Service Team Latinflores.com