LavuReviews of lavu.com

Our restaurant has been using Lavu since opening about 13 years ago. Customer service and the account reps have been a pain point for the entirety of that time. Recently we attempted to make the transition to LavuPay. We were promised a smooth transition and “white glove service” support. While we didn’t expect everything to go perfectly, implementation was an absolute disaster and we had to revert back to our old payment processing platform out of necessity and no fault of our own after a week. “White glove service” was anything but helpful and caused countless hours of unnecessary work, our previously responsive account rep became difficult to get ahold of, did not follow up or through on tasks and we generally lost a significant amount of faith in Lavu. Oddly enough, after such a horrible experience, we haven’t heard a word from Lavu in terms of trying to repair the broken trust this situation caused.

Great service experience

My service representative, Keriann, has shown initiative and great communication, and put in hard work to ensure our establishment is pleased with the output of our POS and KDS equipment. For a small account, her commitment and problem solving is very appreciated.

I can’t say enough nice things about Keriann. I have had some issues with my updated Lavu systems and equipment, we are still working to get this all resolved, but I have never had a customer support representative as courteous, helpful and committed to her job as Keriann. She has always followed up on any problem or concerns that I have and she always displays the utmost professionalism. She is an excellent representative of your business and I am very thankful that I was lucky enough to have her assigned to my account.

Jared was prompt and professional and always gets us the answers we are searching for in a timely manner

LAVU's team are very dishonest and operate very unethical After dozens of calls during our contract stage as soon as we signed our contract they missed out onboarding meeting and have never been able to agree to a new date but then turns around and cancels our contract before we have ever used the service. not only did they cancel the contract but charged our credit card thousands of dollars for a service we did not utilize

Ive been in business for almost 20 years and been using Lavu for almost 6 years, and it is by far the best POS Ive ever had. Its so easy to set up, so easy to learn to use that it that makes our business run smoothly.

Lavu has been a very difficult situation to get operating correctly. Their IT technicians, although helpful over the phone support, are working through many problems with the software application and there are many problems and "glitches" that must be addressed daily. The onboarding technician was dispatched from a third-party and it was a two (2) week delay - not to mention, any add-on or upgrade equipment you will need will also be a two (2) week wait - and, knowing what I know now, I would have gone with the Aloha or Toast systems! I have asked for our issues to be expedited, yet many problems persist with calculations of state sales taxes, state alcohol tax calculations, overtime computations and other crucial reports that are required for any business entity of size. My current sales projections are approximately $3.5 million per year and would be higher if so much of my time, and that of my manager's time, was not devoted to solving Lavu software glitches, tax calculation issues, connectivity and server problems. We should be working on marketing issues, not constantly handling Lavu POS issues. Lastly, the kitchen display system crashes all of the time because Lavu's corporate staff failed to advise us that their cloud-based storage solution is totally dependent upon 100% fiber optic internet connectivity! You really need an in-house on location computer server to access your own data and to send order tickets directly to your kitchen so that your back of house does not crash literally once an hour. That's a disaster described herein above that no large business owner needs or is prepared to handle on a daily basis. I have thirty-five years of experience running successful businesses - do not make the same error that I did based on a low-cost POS such as Lavu! If you are considering a POS system, go with a well-known quality system!