Poor
Based on 427 reviews
LawnGuru2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LawnGuru makes outdoor home services simple. We connect homeowners with trusted local professionals for lawn mowing, yard cleanup, snow removal, and a variety of other outdoor services.Customers can get pricing, book service, manage appointments, communicate with their pro, and receive photo updates, all from the LawnGuru app or website. Whether you need recurring lawn care or help with a one-time project, LawnGuru gives you a convenient way to get the job done without the hassle of calling around for quotes.Every service is backed by the Guru Guarantee, giving you added confidence that your outdoor work will be completed with quality and care.
LawnGuru (lawnguru.co) has 427 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
427 approved reviews, newest moderated first
Scott G.
Services rendered as expected.
Reply from LawnGuruOct 21, 2026
Thanks for leaving a review, Scott! We appreciate it, and we will do our best to provide better-quality service moving forward. Thank you for sticking with us!
Ted
Timely and did a great job both times!
Reply from LawnGuruOct 21, 2026
Thank you so much for taking the time to leave us an awesome review, Ted! We’re thrilled to hear that you’re loving your LawnGuru experience. We truly appreciate your support and can’t wait to handle all your snow removal needs when the winter weather hits. Our local pros are standing by to keep your property clear, safe, and hassle-free all season long!
Lynn
Well, I am grateful to have gotten my yard mowed, but seemed to have problems constantly. The first person that accepted mowing had issues every time it came to mowing. Several times I was worried about getting a fine from the city because it was so long. I just assumed there would be more individuals that a hand full to mow. One time the yard was very terribly mowed. Missing several spots and no trimming. There were several times trimming was not completed. Several times the gates were not shut. Then there is the biggest issue with me. EVERY down spout is ruined. They have been slashed and smashed. What good are they now. The main issue including one with the biggest gapping hole in it. A heavy metal down spout with a hole over half the pipe. All of these have to be replaced. I have had 5 or more different mowers.
Reply from LawnGuruOct 21, 2026
Thank you for taking the time to leave such a detailed review, Lynn. I am so sorry to hear about the multiple issues you experienced with the providers assigned to your property. Please know that this is completely unacceptable and far below the standard of service we aim to deliver. Our team has sent an update directly to the email on file so we can address and resolve these issues for you as quickly as possible. We truly appreciate your feedback and look forward to hearing back from you!
Carol
We use Lawn Guru for snow removal. Only 2 times in 3 years did I have a snow fall missed. It was remedied very quickly. The guys are very good at sending messages re: when they are coming, pictures of completed jobs.
Reply from LawnGuruOct 21, 2026
Hi Carol! Thank you so much for taking the time to share your feedback—and for your grace regarding the delay! While unpredictable weather or route delays can pop up, we know how valuable your time is, and our team works hard to get things back on track as quickly as possible. We truly appreciate your loyalty and for sticking with LawnGuru. Our local pros are standing by and excited to deliver a fast, seamless service for you this winter season!
David
There is no accountability. I have been without service for 39 days. My provider quit on me and no one bothered to tell me until I complained. Since the I had 1 other provider claim my job, but never showed up. I've been waiting since September 11th and nobody communicates. The worst experience I've ever had with any business.
Reply from LawnGuruOct 21, 2026
I am terribly sorry to hear about the delays you've experienced, David. This is truly disappointing, and we completely understand how frustrating it must be for you when services don't happen on time. Our support team has looked into your account and sent an update directly to your email on file so we can work on resolving this and making things right. Please take a look and reply back to us whenever you can—we're committed to turning this around and giving you a much better experience moving forward!
Sura K.
I was able to get a same-day booking and Kevin showed up quickly and did a GREAT JOB.
Reply from LawnGuruOct 21, 2026
Hi, Sara! We sincerely appreciate the 5-star review! It's great to hear that you were able to book a same-day service and that Kevin arrived promptly and did such an excellent job! We're happy everything worked out so well and hope to make your future lawn care experiences just as quick and hassle-free. Thanks for choosing LawnGuru!
Christine
Hard to maneuver your website and, even harder to get a human on the phone. First service provider was a nightmare. Service now by Kenneth is A1!
Reply from LawnGuruOct 21, 2026
Thank you for taking the time to share your feedback, Christine! We're truly sorry for the frustration you've experienced, both with navigating our website and trying to reach someone for assistance. We understand how discouraging it can be when getting the help you need feels more difficult than it should, especially after an unpleasant experience with your first service provider. While we don't currently offer phone support, our live chat agents are available to provide personalized assistance whenever you need it. On a brighter note, we're delighted to hear that Kenneth has made such a positive difference and is providing you with A1 service! Our team is also reaching out to you via email shortly to follow up on your concerns and see how we can make your experience better moving forward. We appreciate you sticking with LawnGuru despite these challenges and look forward to providing you with a smoother, more enjoyable experience.
Marvin S.
I enrolled in their snow plow program for driveway clearance for heavy snows when I'm out of town and unable to do it myself. I have four properties. Last winter I was away for two weeks during which time we had several heavy snows. The assigned plow person never showed up to clear several of the driveways, forcing me to try and find someone to do it via the internet and phone calls from my location out of the country. Utilizing the company's website to try and arrange for alternate coverage, I was able to get one drive cleared, but not so for the others. Very disappointed.
Reply from LawnGuruOct 21, 2026
Hi, Marvin! Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with your AutoPlow service this past February. We understand how important reliable snow removal is, especially when you're out of the country and counting on us to keep multiple properties taken care of. Having to arrange alternative service from afar is certainly not the convenience or peace of mind we aim to provide. Our team is reaching out to you via email to follow up on your experience last winter and discuss how we can help prevent similar issues moving forward. We truly appreciate you continuing to trust LawnGuru with your properties despite this experience, and we hope to provide you with a much smoother and more dependable service this coming winter season.
