Ulrich
The support is not effective.
It's 2026, and I've been using LearnDash since 2020. Overall, the plugin is good and does its job. The problem lies with the support team, which, as is often the case when you contact them, does everything it can to avoid admitting that the problem is on their end. I had an SDK issue between Stripe and Elementor. For six weeks, they insisted the problem wasn't with them, but with the other parties involved. Finally, they released an update, which resolved the issue (after six weeks of error messages on the front end). Now, I have a translation problem. For six years, the French translation worked perfectly, but now it has significantly deteriorated since the last updates, and the only solution I'm offered is to install another translation plugin to manually translate fields that are displaying errors in the English version. The support is simply not up to par.
Reply from LearnDashFeb 11, 2026
Hi Ulrich, Thank you for sharing your feedback. After reviewing this internally, we confirmed that the issue was caused by missing translatable strings introduced in a recent update, not by your setup. This should have been identified and escalated sooner, and we apologize for the frustration it caused. The issue has now been escalated to our development team so it can be properly addressed in the core translation files, and updated files were provided to you in the meantime. We appreciate you bringing this to our attention and understand your expectations as a long-time LearnDash customer. Your feedback helps us improve, and we’re committed to delivering a better experience going forward. -LearnDash Support team