Legacy Tree GenealogistsReviews of legacytree.com

very professional very thorough hard working very knowledgeable perfectionistic

I hired the LTG in 2022 for a research for my grandfather birth certificate in Spain. I suported the researcher's team providing them with two marriage certificate, one (civil) stated that my grandfather was born in CÁDIZ (This was my GOAL set) and the church certificate stated that he was born in Málaga. I've done myself a research in Málaga and there was not the place because I requested already to the civil registry and they sent a "negative certificate", that was the reason CÁDIZ was elected to be the GOAL. I purchased a package of 25h from Legacy Tree Genealogists which costs U$2750. They ignored my original GOAL they have searched only in 2 places in CÁDIZ and then tried to find something in Malága. They simply shifted my GOAL on researching in CÁDIZ. The client when interested on purchasing a package has to make a full deposit in order to get the research started. LEGACY TREE GENEALOGISTS are a FRAUD. They will go through their own resources such as data, archives etc, they do not make any onsite research. If you are reading MY DEAR FRIEND this review pay attention that you can do it by yourself just go to FAMILYSEARCH.ORG and you can start your research. What they do is useless and do not worth the money. They provided a ridiculous services and do not care about customer satisfaction. DO NOT THROW YOUR MONEY THROUGH THE WINDOW. To sum up Legacy Tree Genealogists act like this : They offer their service (terrible) in researching your ancestors and if the customer did not find it satisfactory, WHATEVER REASONS, then it's not the Legacy Tree Genealogists problem anymore. They assum that they are the best company in the world in terms of genealogy and they do not admit they make mistakes. On their mind their job is flawless. I truly would like to advice you dear friend DO NOT HIRE ANY SERVICES OF THIS COMPANY. Regarding searching your own ancestors I'm sure you can do yourself a great job. Good Lucky.

These people are real professionals. They solved a couple of major family questions. They are easy to work with. You get what you pay for.

I would not recommend LegacyTree. They failed to deliver any output on one of my objectives because they had used all the allotted project time. Without consulting me they made a bad prioritisation decision to limit data collection to a period far too short to cover the years relevant to this objective. To compound the problem they refused to acknowledge this error and do anything to rectify the issue. For the benefit of Trustpilot readers and to avoid any doubt my additional comments below respond to LegacyTree’s reply to my initial post. I contacted my Project Manager and LegacyTree management as soon as I became aware of the problem and well before my initial Trustpilot post. On my project LegacyTree’s statement, “If they run into issues they communicate with you about what you’d like to do.”, is incorrect. They never did this. The first I knew there was a problem was when I received the final report.

I tried to do research myself with what info I had, but kept hitting a brick wall. I had a great life with my adoptive family and really had no desire to look for my birth family. Most of my adopted family is either deceased or out of touch. I recently lost my wife of 46 years left me with with no reason to go on. So I decided to search for my birth family as a reason to get up in the morning. Your folks found six half siblings and a first cousin still living. I emailed them all and have only gotten a response from my cousin. Even if I don't get a response from my half brothers and sisters, it was worth the journey. The folks who did the research efficient, knowledgeable, friendly and compassionate. I was very lucky to have been connected to Legacy Tree and you all remain in my thoughts.

Sadly we were really disappointed at the support and result we received from legacy Tree Genealogists. We were really keen to understand more about my wife’s Italian heritage which sadly did not pass though as her mum sadly died early in her life. We hoped using legacy tree that they could help us but we were so disappointed. Paying around US$5000 and giving some what we thought was a good project brief and upfront information we hoped with little expectation to have something back to pass down to our children . Sadly the project took much longer than expected with requests for further funds for expenses to get someone onsite for one side of the family before even considering what we had asked for and then adding more for that. We raised the project with legacy tree in Feb/Mar 2023 with some preliminary desk work being completed by them then with local help needed . We had to wait until November for this ( although to be fair they did say they could possibly get someone they had found to look a month or so earlier but we decided to wait to get their first choice local researcher to review . All in all not a great experience and only 50% of family tree review we hoped an thought paid for ( due to further fees requested we asked them to just focus on my wife’s fathers side) final bound document disappointing with out of focus documents and no real idea even where my wife’s parents lived in Rome in The 30s despite lots of official documents that sadly we cannot personally translate . We were hoping to use legacy tree again for my Irish family tree. We won’t

The Legacy Tree Genealogical team has built up a family tree where I thought it never could be found. They have gone into Poland and archives in a fruitful and productive study...and done it with accuracy and precision. So far I have had 3 small projects done for the Polak family in Kozowka, Mikulince, Tarnopol, Galacia, Austrian Empire ..and it has been done within my means and with great success. Thank you. With great appreciation...Donna Danuta Polak Saunders

I debated on writing this review. I wanted to desperately to be one of these other glowing reviews, as this was actually one of the elements I considered when first engaging LegacyTree. However, if I were a prospective customer, I would want to know about this experience, thus, I will leave my review below. This has already been provided to the company and I spoke with a manager, but it is what it is at this point. I expect they might reply, but the emotional damage is done. Beginning: When I engaged with the sales representative, she did a fantastic job at explaining the packages and getting me excited. For context, this research project was a birthday gift to myself as I now live in the UK and wanted to go on a genealogy trip to find my ancestors. I purchased the “Standard50” package to research 2 goals. It is worth noting that a large amount of ancestry prework had been done along with DNA to help get the process started. Becoming a customer: Once I signed and paid, this is where my experience started to deteriorate. In terms of Project Management (PM), Legacy Tree makes it clear that PM time is charged to research time and therefore, they keep it brief. However, for the small updates I did expect from my PM, these were lacking. When I did finally engage, my PM could not confidently tell me where we were on the journey and how much research time was remaining. Not being able to say things like 'we are 50%/60%/etc of the way through your project" made me lose confidence in this organisation. In addition to the above, the PM, who is supposed to act in my interests (EVEN after spending time briefing her on my goals), did not sound the alarm when it was clear 1 of my goals would not be met. I had to intervene and redirect the effort. This is bizarre to me - why was I doing so much work for a firm I hired? I feel that my project was mis-managed, thus leading to the second reason I am disappointed. Secondly, my 2 objectives did not have much overall progress / my actual goals were not achieved. Based on the initial conversations and clarifications spent at the beginning of the engagement, I expected more progress (even if they could not get to my exact goal, I do not feel they made significant progress for the allotted time). For example, while the summary report is lengthy, it is not clear (in plain, simple language) on which ancestors have been successfully verified versus which more research needed. While I did escalate this to a Manager and my report was re-reviewed, my overall impression with LegacyTree made me feel a bit like a number after the contract was signed. I did not feel like my target outcomes were kept at top of mind until I myself had to intervene. They spent time on 'bonus' areas of research which I did appreciate, but again, my actual documented targets were not met. Outcome: I did receive an output. The binder is sturdy and the original documents ordered were nice to have. However as stated above - the summary report can be confusing and repetitive (i.e. they included a reformatted copy of a family tree from ancestry.com as a result). Overall, while I can sense that the research talent is good, I am not sure if I will ever use this service again nor recommend it to a friend. For the price I paid, I am genuinely sad about the outcome.