Le Labo FragrancesReviews of lelabofragrances.com

Amazing creations! Love their fragrances and had fast and easy communication when i needed to exchange a fragrance, even got a bunch of samples. Love this brand!!

I've always had excellent experiences with Le Labo. Recently, I placed an online order that ended up getting lost. Despite some limitations, the customer service team was incredibly accommodating and kept me well informed throughout the process. Although I had to wait a bit, everything was resolved in the end. My husband recently visited the Woodland location and absolutely loved the atmosphere. He mentioned that Austin was especially welcoming. Keep up the great work!

Guys! I absolutely love this Santal 33—I walk down the street and just smell the richness. I love it, love it! And this summer, I’m going to buy Mocha26.

The after sale experience was excellent. First of all I did a mistake in the personalization, they were ready to send me back the stamp. Also I got defectuous product, Juan who was receiving my initial request, took over my complain and provide ultra rapid resolution sending working product with the actual modification. That really the kind of service that leverage a brand inti next level. Thanks you for you professionalism and good sense of commercial business. And special thanks to Juan :)

I had to remove one star because it took their concierge so long to respond to me initially. I ordered their discovery kit hoping that all of their fragrances might smell as awesome as Another 13 does. It took forever to ship. The issuing of the tracking number days before actually shipping the product is a bad call. Once it finally shipped, it got lost somewhere but finally arrived. They let me keep it and issued a full refund. That's what I would have done. I'm surprised at the bad reviews here because I found the "concierge" to be pleasant. I am however, a bit fearful of purchasing a full bottle considering my previous experience.

I'm officially obsessed with this brand! I recently stopped by one of their locations and purchased Matcha26. From the moment I walked in, everyone was so welcoming and genuinely helpful. The team took their time answering my questions and made the whole experience feel personal and fun. I also thought it was cool that they mentioned I can refill my bottles both instore and online.. such a convenient and sustainable option. Little details like that make me love the brand even more. I'll definitely be coming back!

I am a longtime Le Labo customer and I must say every interaction solidifies my loyalty. I recently placed an order online and when the products arrived I realized I ordered the incorrect fragrance. I contacted their concierge and they were so accommodating and willing to help even though the error was mine. They facilitated the return of the product and shipped the new one. The process was simple and efficient. Always a great experience.

I am absolutely in love with Le Labo’s Lys 41 From the very first time I wore it, I knew this scent was something special. It settles on my skin so beautifully and feels both elegant and unforgettable. Every time I wear it, I get compliments, but more importantly, it makes me feel confident and radiant. I loved it so much that I chose it as my wedding fragrance — it became my wedding scent. Now every time I smell it, I’m instantly taken back to one of the most meaningful days of my life. That alone makes it priceless to me. Thank you for creating such a stunning fragrance!