Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Bill D.
Excellent customer service both Mario and Djana were timely and accommodating.
Reply from LensDirect.comJun 9, 2026
Hello Bill! We're glad to hear that both Mario and Djana provided timely and accommodating customer service. We truly appreciate your support and look forward to assisting you again.
Sophia K.
That the fastest I ever got an issue fixed via text chat. Chela is 5*
Reply from LensDirect.comJun 9, 2026
Hello Sophia! We're delighted to hear that Chela was able to resolve your issue so quickly and provide a 5-star experience via chat. We truly appreciate your support!
BARBARA T.
Bibi was very helpful. Pleasant and professional. BT
Reply from LensDirect.comJun 9, 2026
Hello Barbara! We're glad to hear that Bibi was helpful, pleasant, and professional. We truly appreciate your support and look forward to assisting you again in the future.
Rick
Lexie was excellent and handling all my questions. Very professional
Reply from LensDirect.comJun 5, 2026
Hello Rick! We're glad to hear that Lexie was able to answer all your questions and provide professional support. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to her.
Tigran M.
Great customer service first over the phone by Adelita and then via chat with Mario! Friendly, polite and professional
Reply from LensDirect.comJun 5, 2026
Hello Tigran! We're glad to hear that both Adelita and Mario provided friendly, polite, and professional support across phone and chat. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to them.
customer
Kissel was professional, kind, and did exactly what I asked for. Much, much appreciated. Thank you.
Reply from LensDirect.comJun 9, 2026
Hello There! We're glad to hear that Kissel was professional, kind, and able to take care of everything exactly as requested. We truly appreciate your support and are happy you had a great experience.
William F.
It was pointed out that my PD value had not been provided on my order. With help of the LensDirect app, I was able to measure the correct value myself & submit it to avoid unnecessary delays with my order. Very nice customer service support! Thank-you very much, Bill…
Reply from LensDirect.comJun 9, 2026
Hello William! Thank you for your thoughtful feedback, Bill! We're glad our team was able to help you quickly resolve the missing PD value and that the LensDirect app made it easy for you to provide the correct measurement. We appreciate your patience and kind words, and we're happy to hear you had a great customer service experience. Thank you for choosing us!
Justin
Kwasi was very helpful!
Reply from LensDirect.comJun 9, 2026
Hello Justin! We're glad to hear Kwasi was very helpful. We appreciate your support and look forward to assisting you again in the future.
