Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
PAUL
I had a very good experience with Djanna. I wanted to be sure my order information was updated. She checked my order, verified the information, and closed out the call quickly, efficiently, and professionally.
Reply from LensDirect.comJun 10, 2026
Hello Paul! We're glad Djanna was able to quickly and professionally verify and update your order information. We appreciate your feedback and are happy you had a good experience!
Caitlyn M.
Mario was very helpful and efficient!
Reply from LensDirect.comJun 10, 2026
Hello Caitlyn! Thank you for your review! We're glad Mario was helpful and efficient. We appreciate your feedback and support!
Cary T S.
Nyah was wonderful. She was patient answering my questions and made the experience terrific. Looking forward to getting my new glasses!
Reply from LensDirect.comJun 9, 2026
Hello Cary! We're delighted to hear that Nyah was patient, helpful, and made your experience a terrific one. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to helping you enjoy your new glasses!
George W.
Lexie is quickly responsive and competent. great service.
Reply from LensDirect.comJun 9, 2026
Hello George! We're glad to hear that Lexie was responsive and provided competent, great service. We truly appreciate your support and look forward to assisting you again.
James B.
Nyah was very helpful and was able to resolve my issue quickly and professionally.
Reply from LensDirect.comJun 9, 2026
Hello James! We're glad to hear that Nyah was helpful and able to resolve your issue quickly and professionally. We appreciate your support and will be sure to share your kind words with her.
MTJ
Sharissa in customer service responded very quickly to an issue that I had with my order and resolved it effectively.
Reply from LensDirect.comJun 9, 2026
Hello MTJ! We're glad to hear that Sharissa was able to respond quickly and resolve your order issue effectively. We'll be sure to share your compliments with her. We truly appreciate your support and look forward to assisting you again!
Dallas H.
Nyah was very courteous and efficient in correcting my mailing address
Reply from LensDirect.comJun 9, 2026
Hello Dallas! We're pleased to hear that Nyah was courteous and efficient in helping correct your mailing address. We'll be sure to share your kind words with her. We appreciate your support and are glad we could assist!
Jill A.
Demario helped me quickly cancel an order and correct the settings on my account. He was helpful and respectful during our conversation.
Reply from LensDirect.comJun 9, 2026
Hello Jill! We're glad to hear that Demario was able to quickly assist with canceling your order and updating your account settings. Providing helpful and respectful service is what we strive for, and we're delighted you had a positive experience. We truly appreciate your support!
