Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
James S.
Great customer service! Called in to make an order correction and Kadisha was wonderful, handled all questions professionally, and resolved the issue and placed the new order in just a few minutes. Thank you, Kadisha!
Reply from LensDirect.comJun 10, 2026
Hello James! We're glad Kadisha was able to assist you quickly, answer your questions, and resolve your order correction efficiently. We appreciate your feedback and support!
Dora J.
BiBi took the time to listen to my issue
Reply from LensDirect.comJun 10, 2026
Hello Dora! We're glad BiBi took the time to listen and help with your issue. We appreciate your feedback!
RRP
Wait time was quick and Haven the person that helped me was great.
Reply from LensDirect.comJun 9, 2026
Hello RRP! We're glad to hear your wait time was quick and that Haven provided great assistance. We’ll be sure to share your kind words with them. We appreciate your support and look forward to helping you again in the future.
Tom M.
Fast and friendly service!
Reply from LensDirect.comJun 10, 2026
Hello Tom! We're glad you experienced fast and friendly service. We appreciate your feedback!
Emily
I ordered lenses for my Costas and they did not fit. I called to see what I could do and they were very helpful and told me I could send them in and they would cut some for me. Great Customer support. Very helpful and nice!!!
Reply from LensDirect.comJun 10, 2026
Hello Emily! We're glad our team was able to help and offer a solution to get your lenses properly fitted. We appreciate your kind words and are happy you had a positive customer service experience!
Marcus L.
Darcel helped me with PD questions online and followed up with me regularly to update my information for my second purchase. My experience has been exceptional!
Reply from LensDirect.comJun 9, 2026
Hello Marcus! We're delighted to hear that Darcel provided exceptional support, kept you informed throughout the process, and made your second purchase experience a positive one. We truly appreciate your continued trust in us and look forward to assisting you again in the future.
Mindy M.
She was very professional and handled everything well.
Reply from LensDirect.comJun 9, 2026
Hello Mindy! We're pleased to hear that Darcel was professional and handled everything smoothly. We'll be sure to share your comments with her. We appreciate your support and look forward to serving you again.
Vince D.
Chelsea was great. Informative and very helpful
Reply from LensDirect.comJun 9, 2026
Hello Vince! We're delighted to hear that Chelsea was informative and helpful throughout your experience. We'll be sure to pass along your kind words. We appreciate your support and look forward to assisting you again in the future.
