Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Seraphin M.
Francine reached out to me, and I was a bit confused about what she was asking for, but she helped me understand completely without making me feel like an idiot! Great and polite customer service!
Reply from LensDirect.comJun 11, 2026
Hello Seraphin! We're glad Francine was able to clearly explain everything and provide such polite, helpful support. We appreciate you sharing your experience and are happy it was a positive one!
Riopixie
Chela speaks perfect English (British?) and is super polite. She identified my account quickly and made the requested changes to my delivery schedule. it is an unusual expereince these days to encounter Customer Service this exceptional. Thank you Lens Direct for hiring quality employees!
Reply from LensDirect.comJun 11, 2026
Hello Riopixie! We're glad to hear that Chela provided such prompt, polite, and efficient support in updating your delivery schedule. We truly appreciate your kind words about our team and are happy you had such a positive experience with LensDirect!
Brandi
Jaron is a pleasure to communicate with!
Reply from LensDirect.comJun 11, 2026
Hello Brandi! Thank you for your kind feedback! We're glad to hear that Jaron was a pleasure to communicate with. We appreciate you taking the time to share your experience!
Lauren D.
Lexie and her supervisor helped me tremendously!!! Thank you !!!
Reply from LensDirect.comJun 11, 2026
Hello Lauren! We're so glad to hear that Lexie and her supervisor were able to help you tremendously. We truly appreciate you taking the time to share your experience!
Stephanie B.
Sherine was very helpful
Reply from LensDirect.comJun 11, 2026
Hello Stephanie! We're glad to hear Sherine was very helpful. We appreciate you taking the time to share your experience!
Jim
Lexie was wonderful with her prompt follow up in helping me with my order.
Reply from LensDirect.comJun 11, 2026
Hello Jim! We're glad to hear that Lexie provided prompt follow-up and was able to help with your order. We appreciate your feedback and are happy you had a great experience!
Maria
My experience has been great. All the individuals I have worked with are knowledgeable and courteous. Could not have done better with anyone else. Also, Djanna has been just great. Will continue to work with them.
Reply from LensDirect.comJun 11, 2026
Hello Maria! We're delighted to hear that you've had such a great experience with our team and found everyone knowledgeable and courteous. We're especially pleased that Djanna provided exceptional service. We truly appreciate your continued support and look forward to assisting you again in the future!
cln
I really appreciate that Kissell took the time to assure me that I successfully uploaded my prescription. I previously had trouble uploading it, so I was happy to hear that it was recieved and verified. Thank you, Kissell!
Reply from LensDirect.comJun 11, 2026
Hello CLN! We're glad Kissell was able to confirm that your prescription was successfully uploaded and verified, especially after the difficulties you experienced previously. We appreciate your trust in us and are happy we could provide you with peace of mind. Thank you for choosing LensDirect!
