Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Vic N.
Ordered two pairs of prescription sunglasses (for my wife and myself). They are great!
Reply from LensDirect.comJun 11, 2026
Hello Vic! We're thrilled to hear that you and your wife are enjoying your prescription sunglasses. We appreciate your support and hope you continue to love your new glasses!
Desiree
Francine was very patient and helpful, went out of her way to make things clear.
Reply from LensDirect.comJun 11, 2026
Hello Desiree! We're happy to hear that Francine was patient, helpful, and took the time to make everything clear. We appreciate your review and are glad she was able to provide such a positive experience.
Erick M.
Adelita toke care in a very smooth way of my request to cancel my automatic order till I get a new appointment with my eye doctor to get an updated prescription for my contact.
Reply from LensDirect.comJun 11, 2026
Hello Erick! We're thrilled to hear that Ileana provided such a positive and memorable customer service experience. We truly appreciate you taking the time to share your kind words!
David P.
The best customer service I've had for an online order. Llena was awesome to work with.
Reply from LensDirect.comJun 11, 2026
Hello David! We're delighted to hear that you had such a great customer service experience and that Ileana was awesome to work with. We truly appreciate your kind words and your support!
Disneyman
Very good details on my order inquiry
Reply from LensDirect.comJun 11, 2026
Hello There! We're glad we could provide clear and detailed information regarding your order inquiry. We appreciate you taking the time to share your experience!
Nicolas S.
Ileana was incredible! One of the nicest customer service reps I’ve ever come across. It was a pleasure to work with them and they deserve all the good fortune their company can offer them!
Reply from LensDirect.comJun 11, 2026
Hello Nicolas! Thank you for your wonderful feedback! We're thrilled to hear that Ileana provided such a positive and memorable customer service experience. We truly appreciate you taking the time to share your kind words!
Amy V.
Mario was very quick, helpful, and polite.
Reply from LensDirect.comJun 11, 2026
Hello Amy! We're happy to hear that Mario was quick, helpful, and polite. We appreciate you taking the time to share your experience!
Luann R.
Nyah made the experience nice and easy.
Reply from LensDirect.comJun 11, 2026
Hello Luann! We're glad to hear that Nyah made your experience nice and easy. We appreciate you taking the time to share your review!
