Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rafael M.
Nyah made it great.
Reply from LensDirect.comJun 12, 2026
Hello Rafael! We're so glad to hear that Nyah made your experience a great one. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave a review!
Jonathan L.
Lexie was a great help in resolving my issue. Great customer service
Reply from LensDirect.comJun 12, 2026
Hello Jonathan! We're delighted to hear that Lexie was able to help resolve your issue and that you had a great customer service experience. We truly appreciate you taking the time to share this, and we’ll be sure to pass your kind words along to her. Thank you for choosing us!
Brent H.
I really appreciated the quick responses I received from Kadisha and the dedication to this matter. What a great sign to demonstrate how professional your services are. Thank you so much and I look forward to a nice future with you all.
Reply from LensDirect.comJun 12, 2026
Hello Brent! We're delighted to hear that Kadisha was able to provide quick responses and dedicated support throughout your experience. It's wonderful to know that her professionalism helped make a positive impression on you. We truly appreciate your thoughtful words and look forward to continuing to provide you with excellent service in the future.
Wade L.
The Customer Service Rep, Bibi, was very helpful. She was patient, thorough, and friendly, and answered all my questions.
Reply from LensDirect.comJun 12, 2026
Hello Wade! We're so pleased to hear that Bibi was able to assist you and provide such patient, thorough, and friendly support. It's great to know she answered all your questions and helped make your experience a positive one. We'll be sure to share your feedback with her. We truly appreciate you taking the time to share this with us!
Mark G.
Excellent service from the person handling the phone. Issue handled very quickly and helpfully. Very impressed.
Reply from LensDirect.comJun 12, 2026
Hello Mark! We're delighted to hear that you received excellent service and that your issue was handled quickly and helpfully. Providing efficient and supportive assistance is something we strive for every day, so it's great to know we made a positive impression. We truly appreciate your kind words and thank you for choosing us!
Mary H.
Really nice & helped my issue with no problems! Thank you!
Reply from LensDirect.comJun 12, 2026
Hello Mary! We're delighted to hear that your issue was resolved smoothly and that you had a positive experience with our team. Providing friendly, hassle-free support is always our goal. We truly appreciate your feedback and thank you for choosing us!
Kathy S.
Bibi was awesome. Resolved my issue immediately. Great rep for Lens Direct
Reply from LensDirect.comJun 12, 2026
Hello Kathy! Thank you for your kind words! We're thrilled to hear that Bibi was able to resolve your issue right away and provide you with a positive experience. We'll be sure to pass along your feedback to her. We truly appreciate your support and are grateful to have team members like Bibi representing LensDirect. Thank you for choosing us!
Hugh D Sosebee J.
I had some miscommunication with my order that LensDirect caught before I did. I called and a really nice lady, Ileana, got right on the issue and got it straightened out. Super engaged service with a pleasant demeanor. 5 stars deserved. Now if I can just get my glasses back. :-)
Reply from LensDirect.comJun 12, 2026
Hello High! We're glad our team was able to catch the issue with your order and address it before it became a bigger problem. It's especially great to hear that Ileana provided such attentive, friendly, and proactive service while helping get everything sorted out. We'll be sure to share your kind words with her. We truly appreciate your patience throughout the process and your 5-star rating. We hope your glasses are back in your hands soon, and we look forward to serving you again in the future!
