Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
David B.
Nyah was amazing. She understood my issue and quickly helped to solve the problem.
Reply from LensDirect.comJun 17, 2026
Hello David! We're delighted to hear that Nyah was able to quickly understand your issue and provide the support you needed. We'll be sure to pass along your kind words to her. We appreciate your feedback and are glad we could
Na
Rep understood the issue and aimed to resolve quickly.
Reply from LensDirect.comJun 16, 2026
Hello Na! We're glad to hear that our representative understood the issue and worked quickly to help resolve it. Providing efficient and effective support is very important to us. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Elena
Mario was very helpful!
Reply from LensDirect.comJun 16, 2026
Thank you for your feedback, Elena! We're glad to hear that Mario was very helpful. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
K W.
BIBI was great. She listened to my situation, clearly understood the problem and worked with me to solve it!
Reply from LensDirect.comJun 16, 2026
Hello K! We're thrilled to hear that Bibi took the time to listen, understand your situation, and work with you to find a solution. Providing attentive and effective support is what we strive for, and we're delighted that Bibi was able to make a positive difference. We truly appreciate your feedback and look forward to assisting you again in the future.
Mehmet G.
Great communication
Reply from LensDirect.comJun 16, 2026
Hello Mehmet! We're pleased to hear that you were happy with our communication. Keeping our customers informed and providing a smooth experience is very important to us. We appreciate your feedback and look forward to serving you again in the future.
Holly Grutman X.
Great company to deal with. Wonderful customer service been using them for years.
Reply from LensDirect.comJun 16, 2026
Thank you for your kind words, Holly! We're delighted to hear that you've had such positive experiences with us over the years. Providing wonderful customer service is a top priority, and it means a lot to know we've earned your continued trust and loyalty. We truly appreciate your support and look forward to serving you for many more years to come.
Suzanne
Rissa was very helpful and gave me the information I needed quickly and politely.
Reply from LensDirect.comJun 16, 2026
Hello Suzanne! Thank you for taking the time to share your experience! We're delighted to hear that Rissa was able to provide the information you needed quickly and courteously. Delivering helpful and efficient customer service is something we take great pride in. We appreciate your feedback and look forward to assisting you again in the future.
Craig U.
Both Adelita & Bibi were as helpful and efficient as can be to help get my order right. Much appreciated. Craig
Reply from LensDirect.comJun 16, 2026
Thank you for your wonderful feedback, Craig! We're so pleased to hear that Adelita and Bibi were able to assist you efficiently and ensure your order was exactly right. We'll be sure to share your kind words with them they'll be delighted to know their efforts made a positive difference. We truly appreciate your support and look forward to serving you again.
