Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
1953
Great company. Easy ordering process and timely shipping Customer service is terrific
Reply from LensDirect.comJun 16, 2026
Hello There! We're delighted to hear that you found our ordering process easy, your shipment arrived on time, and that our customer service team met your expectations. Providing a smooth and reliable experience for our customers is always our goal. We truly appreciate your support and look forward to serving you again in the future.
Randy G.
Professional, courteous, and fairly quick response considering my past orders had to be looked up to get a result we both needed.
Reply from LensDirect.comJun 15, 2026
Hello Randy! We're glad to hear that you received professional and courteous service. We understand that researching past orders can take a little extra time, and we're pleased we were able to find the information needed and provide a helpful resolution. We appreciate your patience and your feedback, and we look forward to assisting you again in the future.
Jo E.
Kwasi was amazing to work with and I definitely recommend using this company for eye glass lens replacement. They went Above and beyond!
Reply from LensDirect.comJun 15, 2026
Hello Jo Ellen! We're delighted to hear that Kwasi was amazing to work with and went above and beyond to provide a great experience. Your recommendation means a lot to us, and we're pleased that we could assist with your eyeglass lens replacement needs. We'll be sure to pass along your kind words to Kwasi. Thank you for choosing us!
Jill B.
Bibi provided perfect customer service!
Reply from LensDirect.comJun 15, 2026
Hello Jill! Thank you for your fantastic review! We're thrilled to hear that Bibi provided perfect customer service. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing us!
Alex
Sari was wonderful and quick in helping me with my issue! Thank you so much!
Reply from LensDirect.comJun 15, 2026
Hello Alex! We're so pleased to hear that Sari was able to assist you quickly and resolve your issue. We'll be sure to share your kind words with her. We appreciate you taking the time to leave a review and thank you for choosing us!
Joyce
Demario was extremely patient. He guided me through the process step by step . He had to talk me through uploading my prescription. Thanks Demario!
Reply from LensDirect.comJun 15, 2026
Hello Joyce! Thank you for taking the time to share your experience. We're delighted to hear that Demario provided such patient and helpful support throughout the process. It's great to know he was able to guide you step by step and assist with uploading your prescription. We'll be sure to pass along your kind words and recognition to him. Thank you for choosing us, and we look forward to serving you again in the future.
Robert E.
Sherine was very courteous and helpful with my order.
Reply from LensDirect.comJun 12, 2026
Hello Robert! We're delighted to hear that Sherine was courteous and helpful with your order. We'll be sure to pass along your kind words to her. We truly appreciate you taking the time to share your experience!
Sara A.
Fabulous progressive lens replacement, wonderful customer service. Turnaround time for all communications/necessary arrangements, less than 3 weeks. Very low cost. Overall, the absolute best! 👓💯☮️
Reply from LensDirect.comJun 12, 2026
Hello Sara! Thank you for your wonderful review! We're thrilled to hear that you had a great experience with your progressive lens replacement and that our customer service met your expectations. It's especially great to know that the turnaround time and overall process worked smoothly for you, and that you found it to be excellent value. We truly appreciate your kind words and support!
