Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Robert
Friendly, helpful and knowledgeable.
Reply from LensDirect.comJun 9, 2026
Hello Robert! Thank you for your kind feedback! We're glad to hear you found our team friendly, helpful, and knowledgeable. We appreciate your support and look forward to helping you again in the future.
customer
Had some assistance from Lexi, very helpful and efficient ❤️
Reply from LensDirect.comJun 9, 2026
Hello There! We're thrilled to hear that Lexi was helpful and efficient in assisting you. We'll be sure to share your kind words with her. We truly appreciate your support!
Phil G.
Just ordered my glasses lens replacement 2 min ago process was great over the phone Chela in customer service walked me through whole process 5 star to her. As long as I receive them back by June 28th before we leave for vacation this company will have all our business for life time here on out. I pray they come through will let everyone know if they stay a 5 star or go to a 1 star hopefully 5 star as I payed $20 extra for fast return.
Reply from LensDirect.comJun 9, 2026
Hello Phil! We're delighted to hear that Chela provided excellent customer service and guided you through the lens replacement process. We truly appreciate your trust in us and understand how important it is to have your glasses back before your vacation. Our team will work hard to meet the expedited turnaround you selected, and we look forward to delivering a 5-star experience from start to finish. Thank you for choosing us!
Anthony M.
It took several weeks to get my lens replaced back. When received they only gave me reading glasses. I sent my full prescription and asked for bifocals so I can use them for close and far. In addition the plastic frame fits my head tight and it definitely fit perfect when sent. They up charged me for some better lenses so it ended up costing me around $90. Not happy definitely would not recommend them.
Reply from LensDirect.comJun 9, 2026
Hello Anthony! Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the lenses, turnaround time, and frame fit. We have contacted you directly to discuss your concerns and work toward a resolution. Customer satisfaction is very important to us, and we appreciate the opportunity to address any issues and provide assistance. Thank you for your feedback.
Judy J.
Lexie was great. I had a small issue with my order and she handled it promptly, professionally and politely. Great experience!
Reply from LensDirect.comJun 9, 2026
Hello Judy! Thank you for your wonderful review! We're so pleased to hear that Lexie resolved your issue promptly and provided professional, courteous service throughout. We'll be sure to share your kind feedback with her. We appreciate your support and are glad you had a great experience!
Jim Z.
My Customer Service Representative, Kadisha, did a great job, made my experience positive and efficient. I had multiple issues. She handled them all very well. Nice work, Kadisha!
Reply from LensDirect.comJun 9, 2026
Hello Jim! We're glad to hear that Kadisha provided efficient and positive support while handling your multiple issues. We'll be sure to pass along your compliments to her. We truly appreciate your support and look forward to assisting you again!
sewldy S.
They were wonderful very helpful getting my lenses taken care of.
Reply from LensDirect.comJun 9, 2026
Hello Sewldy! We're happy to hear our team was very helpful in getting your lenses taken care of. We truly appreciate your support and look forward to assisting you again in the future.
Susan M.
Jaron was incredibly helpful when I called for a payment concern. He understood the problem, escalated it, and then called me back when it was resolved.
Reply from LensDirect.comJun 9, 2026
Hello Susan! We're delighted to hear that Jaron was able to assist with your payment concern and kept you informed throughout the process. Providing attentive and reliable service is important to us, and we're glad Jaron delivered a positive experience. We truly appreciate your support!
