Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
df
I wanted to make sure that my frames would be accepted for lens replacement. Francine was quick to get back on my request.
Reply from LensDirect.comJun 3, 2026
Hello DF! We're glad to hear that Francine was quick to respond and helped confirm your frame eligibility for lens replacement. We appreciate you choosing us and taking the time to share your experience!
Katrina H.
Bibi was so helpful when working with me on my return. My doctor sent me the wrong prescription so I needed to exchange for the correct one. She was efficient and knowledgeable and got it done for me quickly!
Reply from LensDirect.comJun 3, 2026
Hello Katrina! We're so glad to hear that Bibi was able to assist you efficiently with your return and help get everything sorted quickly with your updated prescription. We’ll be sure to share your feedback with her. We appreciate you choosing us and taking the time to share your experience!
Samuel R.
Had issues uploading my prescription and Lexie was a trooper with my bad phone signal and sending her multiple emails with the wrong prescription. Smooth sailing from there. Thanks Lexie!
Reply from LensDirect.comJun 3, 2026
Hello Samuel! We're glad Lexie was able to patiently help you through the prescription upload process and get everything sorted despite the technical issues. We'll be sure to share your kind words with her. We appreciate you choosing us and taking the time to share your experience!
Raechelle B.
Adelita was so cheery, polite, very professional. Such a nice change from what some other customer service companies can be. TY, Adelita for making my payment so simple for me.
Reply from LensDirect.comJun 2, 2026
Hello Raechelle! Thank you for taking the time to share your experience. We're delighted to hear that Adelita provided such cheerful, polite, and professional service. Making the payment process simple and stress-free is exactly the kind of support we strive to deliver. We'll be sure to pass along your kind words to Adelita—she'll be thrilled to know she made such a positive impression. Thank you for choosing us!
ZerMorph
They charged me for a years worth of contacts that I did not authorize, then never even sent me the contacts. This is a scam company.
Reply from LensDirect.comJun 2, 2026
Hello ZerMorph! We're sorry to hear about your experience and understand how concerning it would be to see a charge you did not expect and then not receive your order. We apologize for the frustration and inconvenience this situation has caused. We take concerns regarding billing and order fulfillment seriously and would like the opportunity to review what happened. Please reach out with your order number and any relevant details so we can investigate your account and work toward a resolution.
Gail
DeMario was able to help me process my order. He was very friendly, knowledgeable, and helpful. I'm very satisfied with his service. ⭐⭐⭐⭐⭐Excellent customer service👍😀.
Reply from LensDirect.comJun 2, 2026
Hello Gail! We're thrilled to hear that DeMario was able to assist you with your order and provide such friendly, knowledgeable, and helpful service. It's wonderful to know that you were so satisfied with your experience. We'll be sure to share your kind words and recognition with DeMario. Thank you for the 5-star rating and for choosing us!
Alex L.
Calling in to put on an order, great customer service, everything turn out well. Definitely will be back and shout out to Adileta for a fantastic job helping me with an order.
Reply from LensDirect.comJun 2, 2026
Hello Alex! We're so glad to hear that everything went smoothly with your order and that you received great customer service. Adileta will be delighted to know her assistance made such a positive impact on your experience. We truly appreciate your kind words and look forward to serving you again in the future!
Quiana T.
Sherine was wonderful updated my order without any haste or issues even check to see if everything else was correct and if I had any coupons to it add. Great help
Reply from LensDirect.comJun 2, 2026
Hello Quiana! We're delighted to hear that Sherine provided such attentive and efficient service while updating your order. It's great to know she took the time to verify everything was correct and even checked for available coupons to help you get the best value. We'll be sure to pass along your kind words. Thank you for choosing us!
