Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
curt S.
Francine was very helpful. She reassured me that my contact lense order was coming in.
Reply from LensDirect.comJun 2, 2026
Hello Curt! We're happy to hear that Francine was able to provide the information and reassurance you needed regarding your contact lens order. We'll be sure to pass along your feedback and recognize her for her helpful service. We appreciate your trust in us and thank you for choosing our team!
Elizabeth i P.
Francine was very helpful and listened
Reply from LensDirect.comJun 2, 2026
Hello Elizabeth! We're delighted to hear that Francine was helpful and took the time to listen to your concerns. Providing attentive and caring service is something we value greatly, and we're glad she was able to make your experience a positive one. We'll be sure to share your kind words with her. Thank you for choosing us!
Gabe
The representative, Djanna, helped me out promptly and immediately. I wanted to cancel a subscription due to wanting to live more frugally. She immediately got my money refunded and ensured my subscriptions were canceled without any questions. Her demeanor was also kind and understanding. Pinnacle customer support!
Reply from LensDirect.comJun 2, 2026
Hello Gabe! We're delighted to hear that Djanna was able to assist you promptly and make the cancellation process smooth and hassle-free. It's wonderful to know that her kindness, understanding, and efficiency left such a positive impression. Providing respectful and supportive service is our goal, and we're thrilled that Djanna delivered a pinnacle customer support experience. We'll be sure to share your kind words with her. Thank you for taking the time to recognize her efforts!
Suz
Courteous professional assistance
Reply from LensDirect.comJun 2, 2026
Hello Suz! We're pleased to hear that you received courteous and professional assistance. Providing a positive and seamless customer experience is important to us, and we're glad we could meet your expectations. We appreciate your support and thank you for choosing us!
Kat
I have never had such a bad experience with a vendor before, and honestly, I probably let it go on for far too long because it was convenient. In the last month alone, two of my contact lens orders have been lost. I have had to pay out of pocket again because of issues that seem to happen over and over. On top of that, many of the contact lens packs I receive arrive cracked or damaged. I have complained about this multiple times, sent photos, and reached out to several representatives, yet nothing ever seems to be done about it. What has been most frustrating is the complete lack of concern. Every time I bring up damaged products or lost packages, it feels like the issue is shrugged off as though it is not your problem. No matter which customer service representative I speak with, the response is the same. And every time a package goes missing, I am told to take it up with the post office. While I understand that shipping carriers are not directly under your control, no one at your company seems to care about what the customer is experiencing or the fact that this keeps happening repeatedly. Once again, my contact lenses have been lost, and once again I am left dealing with the consequences while being passed from one party to another.
Reply from LensDirect.comJun 2, 2026
Hello Kat! We're very sorry to hear about your experience and understand your frustration. Receiving damaged products, dealing with multiple lost orders, and feeling like your concerns have not been addressed is not the experience we want for our customers. We apologize for the inconvenience and disappointment this has caused. We would appreciate the opportunity to investigate this further and work toward a resolution. Please send us your order details, including any recent order numbers, so we can review the issues you've encountered and assist you directly.
Karen B.
If you are searching for a great company to purchase from online for contacts, LOOK NO FURTHER because LensDirect has AMAZING customer service! Unfortunately, there was an issue with my contact order, but they exceeded my expectations on quickly resolving the issue (the issue was not their fault…the order was lost in transit by the local post office). My order was very time sensitive due to an upcoming international trip, and the customer service department went above and beyond to get my contacts to me before I left! Fast communication from the time I reached out to them through successful delivery, and the order was packaged well, too. I’ve been ordering contacts online for many years, but this company stands out for their quality customer service!!
Reply from LensDirect.comJun 2, 2026
Hello Karen! Thank you for your wonderful review! We're so glad we could help resolve the issue quickly and get your contacts to you in time for your trip. Providing exceptional customer service is our top priority, and we're thrilled to hear we exceeded your expectations. We truly appreciate your support and look forward to serving you again!
Karin
Excellent customer service and support by Adelite. She helped me read my RX right. Ordered the correct contacts for me. Was able to retrieve my credit card information and rushed my order at no extra charge. She knew I was overwhelmed and she handled me with care and respect. That means alot to a woman my age, 70. Thank you sweet angel Adelita! Sincerely Karin
Reply from LensDirect.comMay 29, 2026
Hello Karin! Thank you so much, Karin, for your heartfelt review and kind words. We’re truly delighted to hear that Adelita provided such caring, patient, and attentive support throughout your experience. It’s wonderful to know she was able to help you with your prescription, ensure you received the correct contacts, and assist with your order in a way that made you feel comfortable and respected. We will be sure to share your lovely message with Adelita — we know it will mean so much to her. Thank you again for your trust and support!
EP
Took a long time to receive the glasses back from them. UPDATE: customer service reached out and we discussed situation. I am pleased with the outcome.
Reply from LensDirect.comMay 28, 2026
Hello Ethel! Thank you for your feedback. We’re sorry to hear about your experience and the difficulty reaching a resolution. We appreciate you taking the time to share this, and we’re glad we were able to ultimately assist you. If anything is still unresolved, please don’t hesitate to reach out so we can help further.
