Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Debra
Very professional and did not push to change my mind.
Reply from LensDirect.comMay 1, 2026
Hello Debra! We’re glad to hear you had a professional experience and felt supported without any pressure. Providing helpful, respectful service is very important to us. If there’s anything else we can assist you with, please feel free to reach out!
Jinyu L.
I requested to cancel an order. Chelsea handled it immediately and processed the refund without any issues. This experience was significantly better than what people usually had with other merchandise when canceling orders.
Reply from LensDirect.comMay 1, 2026
Hello Jinyu! We’re so pleased to hear that Chelsea was able to handle your cancellation quickly and process your refund smoothly. It’s great to know that your experience stood out positively compared to others. We’ll be sure to pass along your kind feedback to Chelsea. If there’s anything else we can assist you with, don’t hesitate to reach out!
Grace
Great place to get contacts! I love how quick they are when receiving orders and how quick their communication is! Chela did an awesome job with my last order!
Reply from LensDirect.comMay 1, 2026
Hello Grace! We’re so glad to hear you’re enjoying our quick order processing and communication. It’s great to know Chela made such a positive impact on your last order—we’ll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again!
Fergy's T.
Lexie made sure she got my lens replacement ordered and scheduled quickly.
Reply from LensDirect.comApr 28, 2026
Hello Fergy! We’re glad to hear Lexie made sure your lens replacement was ordered and scheduled quickly. We’ll be sure to share your kind words with her.
Will D.
Sherine was very understanding with any concern I had about my order. Thank you LensDirect for you service.
Reply from LensDirect.comApr 28, 2026
Hello Will! We’re glad to hear Sherine was understanding and able to address your concerns. We appreciate your kind words and your support!
Justine P.
Lexie was fantastic . My lenses had gone missing and she handled the whole problem with grace , kindness and efficiency .
Reply from LensDirect.comApr 28, 2026
Hello Justine! We’re glad Lexie was able to handle the issue with your missing lenses so smoothly. It’s great to hear she did so with grace, kindness, and efficiency—we’ll be sure to share your kind words with her.
Derek S.
Great experience with BiBi. Answered all my questions and was able to give me instructions and directions and order to complete my order.
Reply from LensDirect.comApr 28, 2026
Hello Derek! We’re glad to hear BiBi was able to answer your questions and guide you through completing your order. We’ll be sure to share your kind words with her.
Penny
Mario made the order simple and even knew what information I needed to submit to my insurance
Reply from LensDirect.comApr 28, 2026
Hello Penny! e’re glad to hear Mario made the ordering process simple and helped guide you on the information needed for your insurance. We’ll be sure to share your kind words with him.
