Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Melissa A.
Great customer service . Was very helpful and valued my concern. Thank you for making my concern a priority.
Reply from LensDirect.comApr 24, 2026
Melissa! We’re so glad to hear that you felt your concerns were truly valued and made a priority. Providing attentive and helpful service is very important to us, and we appreciate you taking the time to share your experience. We’re always here if you need anything further!
Pamela P.
Haven was very helpful and patient with me helping me to place my order. Thank you, Haven😊
Reply from LensDirect.comApr 24, 2026
Hello Pamela! We’re so glad to hear that Haven was helpful and patient while assisting you with your order. We’ll be sure to share your appreciation with them. Thanks again for choosing us we’re always here if you need anything!
Andreas G.
Haven and Adelita were great in answering my questions in a timely manner. Great service!
Reply from LensDirect.comApr 24, 2026
Hello Andreas! We’re glad to hear that Haven and Adelita were able to answer your questions promptly and provide great service. We’ll be sure to share your kind words with them. We appreciate your support and look forward to assisting you again!
Sean M.
Answered my questions
Reply from LensDirect.comApr 24, 2026
Hello Sean! We’re glad we could answer your questions and assist you. If there’s ever anything more you need, don’t hesitate to reach out—we’re here to help!
Gregory B.
Quick and efficient service
Reply from LensDirect.comApr 24, 2026
Hello Gregory! We’re glad to hear you experienced quick and efficient service. We appreciate your support and look forward to helping you again!
Holloman I.
Sari was pleasant and explained things well
Reply from LensDirect.comApr 24, 2026
Hello Holloman! We’re glad to hear that Sari provided a pleasant experience and explained everything clearly. We’ll be sure to share your comments with her she’ll really appreciate it. We look forward to assisting you again in the future!
Stephanie K.
Super friendly and very helpful
Reply from LensDirect.comApr 24, 2026
Hello Stephanie! We’re glad to hear you had a friendly and helpful experience. We truly appreciate your feedback and look forward to assisting you again!
Michael
Lexie was great and such a big help! She was very easy to talk to and made the entire conversation simple and enjoyable. Thank you!
Reply from LensDirect.comApr 23, 2026
Hello Michael! That’s great to hear Lexie will really appreciate this. Making things easy and keeping the conversation comfortable is exactly what we aim for, so it’s nice to know that came through. Thanks for sharing your experience!
