Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jack N.
Haven did a great job processing the order, we appreciated her in making sure the order went through and helping us update the prescription. Thank you, Jack
Reply from LensDirect.comApr 17, 2026
Hello Jack! We’re glad to hear Haven did a great job processing your order and helping update your prescription. We’ll be sure to share your appreciation with her—she’ll be happy to know she made the process smooth for you!
Horace
The rep was polite and quick to resolve the issue.
Reply from LensDirect.comApr 17, 2026
Hello Horace!We’re happy to hear that our representative was polite and able to resolve your issue quickly. Providing efficient and courteous service is always our goal, and we appreciate you taking the time to share your experience.
Dee M.
Mario was very helpful in helping me. I am looking forward to getting my lens. Thank you Mario.
Reply from LensDirect.comApr 17, 2026
Hello Dee! Thank you for your kind words! We’re glad to hear that Mario was able to assist you and make your experience a positive one. We’ll be sure to pass along your appreciation to him. We’re excited for you to receive your lens and hope you enjoy it don’t hesitate to reach out if you need anything else!
Gregory E.
I sent in the wrong prescription and needed to return the contact lenses for the right ones. Bibi, Lexie,Djanna, and Nyah really took care of everything for me and I now have the right lenses. Thank you all!
Reply from LensDirect.comApr 17, 2026
Hello Gregory! e’re so glad everything was sorted out smoothly and that you were able to get the correct lenses. Bibi, Lexie, Djanna, and Nyah will be happy to know they made a difference your appreciation means a lot. If you ever need assistance again, we’re always here to help!
Victoria N.
Kadisha was very helpful. I thought I would have to cancel and reorder my contacts, but she was able to update the existing order. I was grateful for this streamlined approach. Kadisha also updated my shipping via the chat. It was all so simple. Kadisha was great.
Reply from LensDirect.comApr 17, 2026
Hello Victoria! We’re so glad Kadisha was able to update your order and shipping without the need to cancel and reorder that kind of smooth, efficient service is exactly what we strive for. We’ll be sure to pass along your kind words to her. We appreciate your feedback and are happy everything was made simple for you!
Jan
Djanna was very helpful. Thanks.
Reply from LensDirect.comApr 17, 2026
Hello Jan! Thank you for your feedback! We’re glad to hear Djanna was able to assist you. We’ll be sure to share your kind words with her—she’ll really appreciate it!
Bonnie L.
The representative Djanna was patient and clear in her explanations and facilitated what I need quickly and responsibly.
Reply from LensDirect.comApr 17, 2026
Hello Bonnie! We’re so glad to hear that Djanna was patient, clear in her explanations, and able to assist you quickly and responsibly. We’ll be sure to pass along your kind words to her—she’ll truly appreciate it. If you ever need anything else, we’re here to help!
Ana F.
They’re usually quite responsive. Lexie was instrumental in solving an issue with one of my orders.
Reply from LensDirect.comApr 17, 2026
Hello Ana! We’re glad to hear you’ve found our team to be responsive, and that Lexie was instrumental in resolving the issue with your order. We’ll be sure to share your kind words with her—she’ll really appreciate it!
