Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Joseph S.
Jaron was very helpful and resolved my issue very quickly.
Reply from LensDirect.comApr 17, 2026
Hello Joseph! We’re glad to hear Jaron was able to assist you and resolve your issue so quickly. We’ll be sure to pass along your kind words to him—he’ll really appreciate it!
Wendy
This is my third order for lens replacement in eyeglasses - the first two went so well that I hesitate to order from anyone else.
Reply from LensDirect.comApr 17, 2026
Hello Wendy! We’re thrilled to hear that your first two orders went so well and that you’ve chosen us again for your lens replacement. Your loyalty means a lot, and we’re committed to delivering the same great experience every time. If there’s ever anything you need, we’re always here to help!
ALEXIUS U.
Chelsea was very professional 👏
Reply from LensDirect.comApr 17, 2026
Hello Alexius! We’re glad to hear Chelsea provided you with professional service. We’ll be sure to share your kind words with her—she’ll appreciate it!
Paul
Reasonable prices, good experience communicating on chat with Darcel. As this was an initial contact, I cannot review the lenses at this time.
Reply from LensDirect.comApr 17, 2026
Hello Paul! We’re glad to hear you had a good experience communicating on chat with Darcel and found our pricing reasonable. We appreciate you taking the time to share your initial impressions, and we hope you’ll be just as satisfied once you’ve had a chance to try your lenses. If you need anything in the meantime, we’re here to help!
Lilly M.
Helped out by of not getting a delivery by provided another replacement package
Reply from LensDirect.comApr 17, 2026
Hello Lily! We’re glad we were able to help by arranging a replacement package to ensure you received your order. We appreciate your patience and are happy everything was resolved for you. If you need anything else, we’re here to help!
Annika
Kissel was very helpful! I explained my problem she helped me immediately and painlessly, it was honestly a great customer service experience for me considering I was stressed out when I called.
Reply from LensDirect.comApr 17, 2026
Hello Annika! We’re so glad to hear that Kissel was able to help you quickly and make the process smooth and stress-free, especially when you were feeling stressed. We’ll be sure to share your kind words with her—she’ll really appreciate it. We’re happy we could turn things around for you!
DC
Great customer service
Reply from LensDirect.comApr 17, 2026
Hello DC! We’re glad to hear you had a great customer service experience. We appreciate you taking the time to share it!
L. C.
My rep Dion made reordering the contacts very easy, he was very nice.
Reply from LensDirect.comApr 17, 2026
Hello L! We’re glad to hear Dion made reordering your contacts easy and provided such a pleasant experience. We’ll be sure to share your kind words with him—he’ll really appreciate it!
