Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rebecca H.
autoship is great.
Reply from LensDirect.comOct 16, 2026
Hello Rebecca! We’re glad you’re enjoying our Autoship service and the convenience it provides. We appreciate your support and look forward to making your future orders just as easy and hassle-free!
Liz
Very knowledgeable and super helpful in answering all my questions.
Reply from LensDirect.comOct 16, 2026
Hello Liz! We’re delighted to hear that our team was knowledgeable and helpful in answering all your questions. Providing excellent customer service is always our goal, and we truly appreciate your feedback. We look forward to assisting you again!
MD
LensDirect makes the process of updating your favorite frames very smooth. Francine did a great job reminding me of needed information, and packaging to ship my old frames in.
Reply from LensDirect.comOct 16, 2026
Hello MD! We’re so glad to hear that you found the process of updating your favorite frames smooth and easy. We’ll be sure to share your kind words with Francine, who will be happy to know her guidance and support made a difference. We truly appreciate your trust in LensDirect and look forward to helping you again!
sandi F.
Customer service sent ups tag and recorded my PD over the phone to my new order. Really love my discontinued Warby frames. Can’t wait to get them back with new lenses
Reply from LensDirect.comOct 16, 2026
Hello Sandi! We’re so glad our customer service team made the process easy by helping with your UPS shipping label and recording your PD over the phone. We know how special your favorite frames can be, and we’re excited for you to enjoy your discontinued Warby Parker frames with their new lenses! Thank you for choosing LensDirect. We can’t wait for you to see the results!
Joseph B.
Great listening and very helpful with my issue.
Reply from LensDirect.comOct 16, 2026
Hello Joseph! We’re glad our team took the time to listen and help resolve your issue. Providing attentive and helpful customer service is always our priority. We appreciate your support and look forward to assisting you again!
Maria S.
Paid for expedited service and twice it was delayed. Reached out to customer service and they did nothing to resolve.
Reply from LensDirect.comOct 16, 2026
Hello Maria! We sincerely apologize for the repeated delays with your order, especially after you paid for expedited shipping. We understand how frustrating it is when a service you’ve paid extra for doesn’t meet expectations, and we’re sorry that our customer service team did not provide the resolution you deserved. This is not the experience we want for our customers. We appreciate you bringing this to our attention and would welcome the opportunity to review your experience and make things right.
KEVIN Q.
I always use Lens Direct because of the great service and prices. They make it easy so i dont have to worry about anything.
Reply from LensDirect.comOct 16, 2026
Hello Kevin! We’re thrilled to hear that you appreciate our great service, competitive prices, and hassle-free experience. Making the process easy and convenient for our customers is always our goal. We truly appreciate your continued trust in us and look forward to serving you for years to come!
Scott
Jaron replied to my question, answered it and was happy to help. I appreciate the quick response to my question.
Reply from LensDirect.comOct 16, 2026
Hello Scott! We’re happy to hear that Jaron was able to answer your question promptly and provide helpful service. We’ll be sure to share your appreciation with him. Providing quick, friendly, and reliable customer support is always our goal. Thank you for choosing LensDirect!
