Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Liz O.
Jaron was super helpful and patient with responding to my questions.
Reply from LensDirect.comOct 16, 2026
Hello Liz! We’re delighted to hear that Jaron was so helpful and patient in answering your questions. We’ll be sure to share your kind words with him. Providing friendly, attentive customer service is always our priority. We appreciate your support and thank you for choosing LensDirect!
Jill Wells M.
DeMario was courteous, listened and understood what I was telling him.
Reply from LensDirect.comOct 16, 2026
Hello Jill! We’re glad to hear that DeMario provided courteous and attentive service and took the time to listen and understand your concerns. We’ll be sure to share your appreciation with him. Thank you for choosing LensDirect!
Michael R.
Haven was excellent and a huge help and kept me from making a major ordering error!
Reply from LensDirect.comOct 16, 2026
Hello Michael! We’re thrilled to hear that Haven was such a great help and made sure your order was correct. We’ll be sure to share your kind words with Haven. Providing attentive, knowledgeable customer service is always our goal, and we’re glad we could help make your experience with LensDirect a smooth one. Thank you for choosing us!
SHARON B.
Fast delivery with no extra charge
Reply from LensDirect.comOct 16, 2026
Hello Sharon! We’re glad you enjoyed our fast delivery with no extra charge. We strive to make ordering with LensDirect as convenient and hassle-free as possible. We appreciate your support and look forward to serving you again!
Denisse G.
DeMario is lovely. Great customer service rep. Fixed my issue in less than 2 minutes.
Reply from LensDirect.comOct 16, 2026
Hello Denisse! We’re so happy to hear that DeMario provided such excellent customer service and resolved your issue so quickly. We’ll be sure to share your kind words with him. We truly appreciate your support and are glad we could make your experience with LensDirect a great one!
Jenni B.
SHERINE was awesome. She quickly identified the issue, fixed it and was friendly and professional. Thank you!
Reply from LensDirect.comOct 16, 2026
Hello Jenni! We’re delighted to hear that Sherine quickly resolved your issue while providing friendly and professional service. We’ll be sure to share your kind words with her. Providing excellent customer support is always our priority, and we truly appreciate you choosing LensDirect!
Jason N.
Honestly from the time I put in the order in to when I got them was phenomenal. Definitely coming back to order more
Reply from LensDirect.comOct 16, 2026
Hello James! We’re thrilled to hear that your experience, from placing your order to receiving it, exceeded your expectations. Providing a smooth and timely service is what we strive for, and we’re so happy to have earned your trust. We look forward to helping you with your next order. Thanks for choosing LensDirect!
ted C.
Great price and service, fast delivery, discount for repeat orders. Will be using again👍
Reply from LensDirect.comOct 16, 2026
Hello Ted! We’re so glad you’re happy with our competitive prices, fast delivery, and repeat-order discounts. It means a lot to know you had such a positive experience with LensDirect. We truly appreciate your loyalty and look forward to serving you again!
