Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Liz D.
Thank you Bibi for making my customer service issue seamless, polite and caring. A great employee!
Reply from LensDirect.comApr 23, 2026
Hello Liz! We’re so glad Bibi made your experience smooth and handled everything with care and professionalism. We’ll be sure to share your feedback—she’ll really appreciate it.
B. L. R.
Excellent customer service with DJanna....Hope spelling ss correct...My questions were answered...above and beyond service.
Reply from LensDirect.comApr 23, 2026
Hello B.L! Djanna will be happy to hear she was able to answer your questions and go above and beyond for you. We really appreciate you taking the time to share your experience with us!
Tenesha L.
I spoke with Haven, before sending in my frames for lenses, and she was very professional, answered all my questions. I'm feeling comfortable with sending my frames now. I'm glad there was an actual person to talk to. I'll update after the process.
Reply from LensDirect.comApr 17, 2026
Hello Tenesha! We’re so glad to hear Haven was professional and able to answer all your questions, helping you feel confident about sending in your frames. It’s great to know that speaking with someone directly made the process more comfortable for you. We appreciate you giving us the opportunity and look forward to your update once everything is complete!
Sean
Ileana was very helpful with an issue with my order.
Reply from LensDirect.comApr 17, 2026
Hello Sean! We’re glad to hear Ileana was able to help resolve the issue with your order. We’ll be sure to share your kind words with her—she’ll really appreciate it!
Drea M.
Great customer service! Quick and easy and my problem was solved. Thanks!!
Reply from LensDirect.comApr 14, 2026
Hello Drea! We're really glad we could make the process quick and easy for you. If you ever need help again, don’t hesitate to reach out we’re always here to help!
Sylvia H.
Have purchased 5 lense replacements. The prescription is right on target. No problems with fit and condition of original frames. Great value and quality.
Reply from LensDirect.comApr 14, 2026
Hello Sylvia! Thank you for your continued trust and support! We’re delighted to hear that your prescription has been spot on and that the lenses fit perfectly with your original frames. It’s great to know you’re happy with the value and quality as well. We truly appreciate you choosing us time and time again!
Keith
I needed an order expedited and Darcel was a great help escalating this
Reply from LensDirect.comApr 14, 2026
Hello Keith! We’re so glad to hear that Darcel was able to assist and quickly escalate your order. We’ll be sure to pass along your kind words providing timely support is always our priority. We appreciate you choosing us!
Sue L.
Great customer service! This was my 2nd pair that I sent in for an updated Rx, however there was an issue with one of the lenses. Kwasi was the lucky individual that had to deal with me on chat and took care of the issue immediately.
Reply from LensDirect.comApr 14, 2026
Hello Sue! We’re so glad to hear you came back to us for a second pair, and we truly appreciate your continued trust. While we’re sorry there was an issue with one of the lenses, it’s great to know Kwasi was able to jump in and resolve it right away. We’ll be sure to pass along your kind words our team is always here to help!
