Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kathryn S.
Rissa was very helpful. She took care of me immediately and made sure everything was okay. She had an excellent response time. Unfortunately I had someone named Nyah that was assisting me before, was no help at all and was very dismissive of me and would not answer so I really appreciate the help from Rissa :)
Karen G.
Nyah was very quick & easy to work with
Mercedes M.
Risa helped me with my issue, and the result I received was great. She is very professional.
Ceci
Kwasi was very attentive and knowledgeable
Reply from LensDirect.comFeb 25, 2026
Hello Ceci! We’re so glad to hear that Kwasi was attentive and knowledgeable while assisting you. Providing helpful and informed support is what we strive for at lensdirect.com. We truly appreciate you taking the time to share your experience!
Zack N.
Adelita was very helpful.
Alan
Dion was very helpful and said she would update me when she had more info from the shop
Jason R.
Simple and effective customer care. No issues finding where my problem was coming from and how I need to resolve it.
Tom
Quick, efficient service. Thank You Haven
