Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jae K.
The website is easy to navigate and has a great selection of contacts at good prices. I made a mistake in my order and had to call customer service to correct the error. The person I spoke with - Chelsea - was super friendly and understood what needed to be fixed and immediately made the update for me. It was great speaking with such a pleasant representative and have the issue corrected quickly and on the first try.
theresa
Agent was extremely prompt,polite and professional!!!!
Brent B.
CHELSEA corrected and reprocessed my order quickly. Thanks!
Galina G.
The line was breaking up a little. Otherwise, the associate quickly assisted me and resolved my problem.
Reply from LensDirect.comFeb 25, 2026
Hello Galina! We’re sorry to hear the line was breaking up during your call, but we’re glad our associate was still able to assist you quickly and resolve the issue. We appreciate you choosing lensdirect.com and taking the time to share your experience!
Jeremy A.
I’ve had nothing but outstanding service with LensDirect staff, Dion was no exception! Outstanding service!!
dhein
He was very helpful and explained everything I needed to do and patiently waited for me to do as he directed. Great job 👏
Michelle S.
Kwasi was kind professional and patient! Explained everything to me carefully. Provided great options!
K C.
Ask for Dion if you have a problem with lens direct. He was the person who made all the difference. He got back to me timely. He solved my issue and there was no difficulty. The other people I dealt with first at lensdirect were not as understanding of the problem. Thank you, Dion.
