Flossie F.
Very helpful and easy to understand…
Chelsea was a very helpful and easy to understand agent. I think that the email part of working with LensDirect could use some refining, but speaking with Chelsea on the phone was excellent.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Flossie F.
Chelsea was a very helpful and easy to understand agent. I think that the email part of working with LensDirect could use some refining, but speaking with Chelsea on the phone was excellent.
Aurelia F.
Natha was prepared to answer my question regarding mailing two frames In one package
Seonwoo B.
I appreciate Mario’s prompt communication and his help in resolving my issues.
Rick F.
Good communication good product
Janice S.
Rissa was very helpful and reassuring. Took care of my problems and questions
Michelle S.
Excellent service
Eme P.
Very sweet and kind. So helpful!
Erin O.
Natha was able to resolve my issue very quickly and it was a pleasure working with her to get this resolved.
Reply from LensDirect.comJan 21, 2026
Hello Erin! We’re happy to hear that Natha was able to resolve your issue quickly and that it was a pleasure working with her. We’ll be sure to pass along your kind words. Thank you for choosing lensdirect.com we’re always here to help!