Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Luis
Mario was great help quick to the point. He helped me update my PD measurements.
Reply from LensDirect.comJan 21, 2026
Hello Luis! We’re glad to hear that Mario was a great help and assisted you quickly with updating your PD measurements. We appreciate you choosing lensdirect.com and look forward to helping you again.
Nicole J.
Kissel responded promptly to assist with my concerns and even answered a question I forgot to ask - how long it will take for my frames to be processed and shipped. Thanks Kissel!
Reply from LensDirect.comJan 21, 2026
Hello Nicole! We’re happy to hear that Kissel responded promptly, addressed your concerns, and even went the extra mile by providing shipping and processing details. We’ll be sure to share your appreciation with her. Thanks for choosing lensdirect.com we’re always glad to help!
customer
Employee Kissel was very helpful and patient. She answered all my questions.
Reply from LensDirect.comJan 21, 2026
Hello There! We’re glad to hear that Kissel was helpful, patient, and able to answer all of your questions. We truly appreciate your feedback and thank you for choosing lensdirect.com we’re always here to help!
Dino G.
Sari was most helpful
Reply from LensDirect.comJan 21, 2026
Hello Dino! We’re glad to hear that Sari was most helpful. We appreciate you choosing lensdirect.com and look forward to assisting you again!
Ricardo
Djanna provided exceptional service, what a pleasant experience. Her help made the process extremely easy and I am happy with the speed at which order was processed and is currently on the way. Don’t usually do reviews but her service was second to done. Great job!
Reply from LensDirect.comJan 21, 2026
Hello Ricardo! We’re thrilled to hear that Djanna provided exceptional service and made the process easy for you. We’ll be sure to pass along your kind words it means a lot to the team at lensdirect.com. We’re glad your order is on its way and that you’re happy with the speed of processing. Great to have customers like you!
Nancy G.
After placing an order, I found that my submitted prescription was incorrect. I called, and Nyah was more than helpful in putting my order on hold so that I could get a correction made. I was so relieved and grateful for her quick and friendly service.
Reply from LensDirect.comJan 21, 2026
Hello Nancy! We’re so glad to hear that Nyah was able to assist quickly and put your order on hold while you corrected your prescription. Her friendly and efficient service is exactly what we strive for at lensdirect.com. We appreciate your feedback and are happy we could make the process easier for you!
Leisa
Great communication. Very responsive. Accuracy and completeness. Thank you Chelsea. 1/20/26 Update: Mario has also been very responsive and informative. This is valuable communication and very refreshing.
Reply from LensDirect.comJan 21, 2026
Hello Leisa! We’re glad to hear that Chelsea provided great communication, was responsive, and ensured everything was accurate and complete. We’ll be sure to share your appreciation with her. Thank you for choosing lensdirect.com we’re always happy to help!
Blaine B.
Excellent customer service resolving my issue
Reply from LensDirect.comJan 21, 2026
Hello Blaine! We’re glad to hear you received excellent customer service and that your issue was resolved. We appreciate you choosing lensdirect.com and look forward to assisting you again!
